Rehabilitation Clinic Receptionist

3 days ago

Ottawa, Canada Ontario Partners in Health Full time
Position Title: Rehabilitation Clinic Receptionist

Division: NHC Capital Wellness Clinic

Job Status: Full-time

Location: 2283 St. Laurent Blvd.

Reporting to the Clinic Manager or designate, the Rehabilitation Clinic Receptionist is responsible for the day-to-day coordination of clinical operations, which includes greeting clients, managing files, answering phones, booking appointments, providing knowledge-based opinions, managing insurance claims, increasing repeat business as well as being the right-hand in all things governing the smooth operations of the clinic. The successful candidate must be a great communicator, well-organized, and a quick thinker.

RESPONSIBILITIES:

Answer phones, book appointments

Build clinic loyalty by exceeding service expectations and relationship-building

Welcome and greet clients upon arrival

Follow proper office procedures/file maintenance

Ensure the clinic is clean and laundry done at all times

Daily financial reconciliation

General administrative and clerical support

Other duties as assigned by the Director or designate

JOB REQUIREMENTS & QUALIFICATIONS:

2+ years of customer interaction in a professional role, either face-to-face or over the phone

Experience using Booker or other scheduling programs will be considered an asset

Experience working in a clinical environment will be considered an asset

Fluency, both spoken and written in English and French, is highly valued.

Insurance processing experience is an asset

Ability to work a flexible schedule

Ability to navigate multiple computer systems

High degree of accuracy in clerical data entry functions

Excellent communication skills

Professional and mature

Easily approachable

Self-starter

Motivated by client engagement

Takes pride in their work

Superior customer service

Exudes team spirit

BENEFITS:

Flexible schedule

Professional and safe work environment

Closing Date: Position remains open until filled.

Note:

We thank all applicants for their submissions. Only those selected for an interview will be contacted.

NHC Capital Wellness Clinic is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during the recruitment process, please contact us at with your accommodation request.

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