Customer Service Banker

4 weeks ago

Newmarket, Canada Bank of New Zealand Full time

Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can imagine a better future, let's find a way

This is a great opportunity to join the team atNewmarket and develop your banking career. This role may require availability to work weekends and late-night Thursdays. We are ideally looking for someone that speaks Mandarin.

What are 5 day to day tasks the person in this role will complete?

  • Engage with customers in a warm friendly manner with a big smile
  • Processing customer transactional banking needs
  • Updating customers personal details and identification
  • Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals
  • Help educate our customers on our online platforms, tools and digital solutions

Please note that you will start as a Banker 1 - Please see position description for details of responsibilities at this level.

What is the most exciting thing about this opportunity?

This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands.

What attributes will this person have in order to be successful?

No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. If you love the idea of a role where you can add value for our customers, make some great friends, whilst also achieving a qualification - this could be the role for you

What is the tīma (team) culture and environment like?

One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

If you are keen to join a fun organisation where we are proud of our culture and how we are helping New Zealanders to 'Find their way', then please review the Job Description and show your interest by submitting your application - we can't wait to read it.

Applicationsfor this vacancy close 11 June 2024.

Job details

Reference # 146698

Posted on 04 Jun 2024

Location(s) Newmarket

Expertise Customer Service, Retail, Stores/Branches

If this is your first time applying for a job at BNZ, it involves a simple two-step process.

  • Registration. Create a user account, and upload your CV and desired employmentcriteria. You can login anytime to update your details, and track your job application status.
  • Application. Complete a quick job related questionnaire. If you apply forfuture roles, you'll only need to complete the second step.

Applications will be reviewed regularly across the advertising period, but we do reserve the right toclose applications early.

After you've applied

Depending on which role you have applied for our recruitment process may vary slightly, but in mostcases, will involve the following steps:

  • You'll receive an email acknowledging your application.
  • Our recruitment team will review your application and get back to you within 1-2 weeks of thejob closing.
  • If shortlisted, you may be asked to complete some testing relevant to the position you haveapplied for, and/ or be invited to complete a phone or video based interview.
    If you'reinvited to complete a digital interview as the next stage of your application we'd love you toembrace it. Digital interviews allow more people the opportunity to demonstrate their abilitiesto the hiring manager in a new and innovative way giving you a better chance of securing yourdream role. Relax, be yourself and don't worry, we all feel a bit awkward in front of thecamera.
  • If successful, you'll move through to the interview stage which may include a two-stageindividual interview, or a group based assessment centre.

Please note, some roles may also require you to complete psychometric, verbal, numeric, and abstractreasoning tests during the recruitment process.

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