IT Administrator
3 weeks ago
Mississauga ON
Hybrid – 2 days in office – preferred – Tuesday- Thursday
Investment Planning Counsel
What are the preferred qualifications for an IT Administrator/Business System Tech?
Professional Experience - Minimum 1-2 years’ work experience in a similar role,
Proficient in SQL scripting,
Exposure to SQL Server SSIS and SSRS,
Exceptional troubleshooting skills,
Experience with numerous environments and architectures,
Working knowledge of the following applications: Visual Studio, JBOSS, Apache Web Sever, Salesforce
Education Requirements - Undergraduate degree in Computer Sciences preferred or equivalent experience, preferably in the Financial Services Industry.
Computer knowledge - Proficiency using Microsoft Office Suite of products, Outlook, Excel, Word, and Access. Capability to produce diverse reports, manage and run SQL scripts. Eager to learn emerging technologies.
What is the role of the IT Administrator/Business System Tech?
Act as a triage point for addressing technical inquiries and issues.
Monitor and respond to open tickets submitted through the company’s incident management system ensuring timely response and resolution.
Prioritization and handling of service requests and incidents within predetermined SLAs
Develop, test, and maintain interactive Adobe forms.
Interact with business stakeholders to interpret business requirements and rules
Collaborate with QA teams and documentation personnel in developing test plans and user documentation.
Provide second level application support, resolving technical queries and communicating solutions directly to customers.
Monitor systems alerts, perform necessary troubleshooting, and escalate issues as required.
Assist in audit processes including CSOX, ERM, IT Controls, MFDA, and IIROC, ensuring compliance and support.
Technical resource for functional testing and support for internally developed and third-party applications utilized by both head office staff and IPC advisor’s.
BEV123
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