Collection Customer Service Agent

4 weeks ago

Montreal, Canada National Bank Full time

Youtube Video


As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.

Your role

  • Contact clients and establish trust-based relationships
  • Analyze and understand large amounts of information in order to properly assess clients' financial situation
  • Listen to clients’ needs and resolve their issues
  • Set up solutions that are adapted to clients' financial situations
  • Educate clients on their financial situation and highlight the benefits

Our Client Contact centre is open Monday to Friday from 8:00 a.m. to 8:00 p.m. You’ll work full time from Monday to Friday from 11:30 a.m. to 8:00 p.m. except during the first weeks because training takes place during the day.

Your team

Our team values passionate people and bold ideas. We work together to help our clients and your colleagues achieve their goals. We know we can count on our colleagues to share knowledge and help one another. 

Learning and development

You’ll start with a training program lasting 3 to 4 months at the office. Your on-the-job training will focus on how to help clients over the phone and you'll be supported by a trainer-coach.

We encourage our employees’ development and offer numerous career opportunities, including a career development plan with our internal career counsellors, ongoing coaching and the possibility of paid external training.

Requirements

  • High school diploma
  • Customer service and advisory experience
  • Aptitude for building strong relationships and proactively establishing ties with clients
  • Bilingualism (English/French) because the sector works with English-speaking and French-speaking clients

#sacP

Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?
Come live your ambitions with us

  • Collection Customer Service Agent

    4 weeks ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your role Contact clients and establish trust-based relationships Analyze and...

  • Collection Customer Service Agent

    3 weeks ago

    Montreal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your role Contact clients and establish trust-based relationships Analyze...

  • Collection Customer Service Agent

    3 weeks ago

    Montreal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your role Contact clients and establish trust-based relationships Analyze...

  • Collection Customer Service Agent

    3 weeks ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Collection Customer Service Agent

    2 days ago

    Montreal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary...

  • Collection Customer Service Agent

    3 days ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    3 days ago

    Montreal, Canada National Bank Full time

    Youtube Video As a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy. Your compensation The salary starts at $23.50/hour with two salary...

  • Accounts Agent Collection

    3 months ago

    Montreal, Canada Balazs Full time

    h3>The Accounts Receivable Agent is responsible for maintaining the accurate and timely collection of revolving account receivables and ensuring that all applicable policies and regulations are adhered to while promoting ALC’s safety and quality objectives. p>Ensures collection of accounts: Maintains the outstanding accounts receivable at 45 days or less....

  • Collection Customer Service Agent

    4 weeks ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Collection Customer Service Agent

    2 days ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    6 months ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    6 months ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    3 days ago

    Montreal, Canada National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    6 months ago

    Montreal, Canada NBC Full time

    Area of Interest: Advisory services, Call centres ...

  • Collection Customer Service Agent

    6 months ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    4 weeks ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your roleContact clients and establish trust-based relationshipsAnalyze and...

  • Accounts Agent Collection

    1 month ago

    Montreal, Canada VitalAire Canada Inc. Full time

    How will you CONTRIBUTE and GROW?The Accounts Receivable Agent is responsible for maintaining the accurate and timely collection of revolving account receivables and ensuring that all applicable policies and regulations are adhered to while promoting ALC’s safety and quality objectives. Provide support for the Finance & Sales Support Department and fellow...

  • Collection Customer Service Agent

    3 days ago

    Montreal, Quebec, G4F, CA National Bank Full time

    Youtube VideoAs a Collection Agent, you’ll suggest payment agreements to clients to help contribute to their financial health Join our Collection team and make a difference in people’s lives. You’ll have a positive impact on clients with your listening skills and your empathy.Your compensationThe salary starts at $23.50/hour with two salary increases...

  • Collection Customer Service Agent

    3 weeks ago

    Montreal, Canada National Bank Full time

    Attendance On-Site Job number 23224 Category Support Status: Permanent State Quebec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 29-Oct-2024 $ 23.5 Salary: Starting at $ 23.5 per hour Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call centres...

  • Collection Customer Service Agent

    3 weeks ago

    Montreal, Canada National Bank Full time

    Attendance On-Site Job number 23224 Category Support Status: Permanent State Québec Type of Contract Permanent Country Canada Schedule: Full-Time Full Time / Part Time? Full-Time Posting date 29-Oct-2024 $ 23.5 Salary: Starting at $ 23.5 per hour Location: Montreal, Quebec City Montreal Province/State Quebec Area of Interest: Advisory services, Call...