Customer Service Manager
4 days ago
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
Requisition ID: 201596
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
What you’ll be doing…
Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
We are looking for an enthusiastic, driven individual who will lead and support our Customer Experience Associates, while championing Scotiabank’s core values and culture.
Is this role right for you? In this role you will:
- Lead and manage your team of Customer Experience Associates and Senior Customer Experience Associates
- Build strong customer relationships and deliver excellent customer service
- Acts as the Officer in Charge (OIC) for the branch as required, managing any emergencies, customer escalations, etc.
- Contributing to the overall success of the branch by identifying opportunities to enhance the customer experience
- Act as a change management lead by assisting with the implementation of new policies and procedures
Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:
- Excellent leadership skills, able to coach and develop your team
- Previous experience managing a team of employees (including coaching, leading, and scheduling the team) is a strong asset
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills, able to promote and demonstrate the use of digital/self-service banking options
What’s in it for you?
- The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
- A rewarding career path with diverse opportunities for professional development
- An organization committed to making a difference in our communities– for you and our customers.
- You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
- A competitive compensation and benefits package.
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Job Segment: Branch Manager, Service Manager, Technical Support, Investment Banking, Change Management, Customer Service, Management, Technology, Finance
-
Customer Service Manager
2 weeks ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201596 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
-
Customer Service Manager
2 weeks ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201596Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleWhat you’ll be doing…Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to help...
-
Customer Service Manager
6 days ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201596 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role What you'll be doing… Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...
-
Customer Service Representative
3 weeks ago
Mount Forest, Canada BMO Financial Group Full time201 Main Street Mount Forest Ontario,N0G 2L0 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...
-
Manager, Customer Experience
4 weeks ago
Mount Forest, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Service Technician
2 weeks ago
Mount Forest, Canada Maple Lane Farm Service Full time**About us** Maple Lane is a farm equipment dealership that provides equipment and technology solutions that fit the individual needs of today’s farmers, allowing them to realize the growth and harvest that feed the world. Maple Lane provides industry leading brands like Fendt, Massey Ferguson, Gehl, and Manitou. We support our customers by providing...
-
Service Manager
4 weeks ago
Mount Forest, Canada Cooks Garage Full timeJob Summary: **Duties**: - Manage daily operations of the service department - Supervise and support a team of mechanics and service advisors - Ensure quality repairs and maintenance services are provided to customers - Handle customer inquiries, issues, and complaints with professionalism - Utilize mechanical knowledge to assist with complex automotive...
-
Customer Service Representative
3 weeks ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201309 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Service Representative
3 weeks ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 194044 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Service Representative
2 weeks ago
Mount Forest, Ontario, Canada Yardistry Limited Full timeEducation: Secondary (high) school graduation certificate Experience: 2 years to less than 3 yearsTasks: Access and process information Address customers' complaints or concerns Answer inquiries and provide information to customers Explain the type and cost of services offered Maintain records and statistics Receive and log complaintsComputer and technology...
-
Summer Customer Service Representative
1 week ago
Mount Forest, Canada LCBO Full timeLocation Address: 195 King Street West, Mount Forest Salary / Pay: $17.85/hour Job Posting Description: At the LCBO, we always have the right spirit! Do you? We have an immediate need to hire great people with an engaging personality, who are passionate about delivering an extraordinary customer experience, for each of our retail locations throughout the...
-
Automotive Service Manager
2 months ago
Mount Forest, Canada Canadian Tire Full timeAre you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...
-
Customer Relations Representative
3 weeks ago
Mount Forest, Canada Yardistry Limited Full timeYardistry has been a leader in designing and manufacturing premium outdoor products. It started with a DIY gazebo kit and has since evolved into a full suite of shelters extending your outdoor living space. Yardistry provides creative and beautiful solutions to bring your backyard dreams to life. As the primary point of contact for our customers, each...
-
Customer Experience Associate
4 weeks ago
Mount Forest, Canada TD Bank Full time**TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
4 weeks ago
Mount Forest, Canada TD Bank Full time400145BR Retail Banking - Customer Service Mount Forest, ON February 17, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Experience Associate
4 weeks ago
Mount Forest, Canada TD Bank Full time403097BR Retail Banking - Customer Service Mount Forest, ON March 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...
-
Customer Service/sales Representative
1 week ago
Forest, Canada Lakeside Grain & Feed Ltd. Full timeResponsibilities: - Serve as the main point of contact for customers, providing exceptional customer service and sales support - Build and maintain strong relationships with customers to understand their needs and preferences - Actively engage with customers to identify sales opportunities and promote products or services - Manage and maintain a sales...
-
Customer Service Representative
1 week ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201309Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...
-
Customer Service Representative
6 days ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201309 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...
-
Customer Service Representative
3 weeks ago
Mount Forest, Canada Scotiabank Full timeRequisition ID: 201309Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our...
