Retail-West - Area Manager - BC

3 weeks ago

Surrey, Canada United Services Group Full time

We are an established Canadian facility, maintenance company. We provide a variety ofservices to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental andvision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

  • Customer Experience & Retention
  • Performance of our Partners & Cleaners
  • Overall Store Operations (Including store budgets, profitability & KPI’s)
  • Quality Standards & Audits
  • Training
  • Cost Management
  • Increasing Revenue & Profits per Store and Customer Banners
  • United & Customer Processes, Policies & Guidelines
  • Support to other Area Managers as required

Planning & Budgeting:

  • Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
  • Implement store level budgets.
  • Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

  • Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
  • Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
  • Address store level customer concerns and provide timely and effective solutions to problems.
  • Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
  • Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
  • Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  • Weekly or as required, store compliancy walks with customers.
  • Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

  • Set expectations with Partners, provide training, coaching & mentoring.
  • Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all p rocess initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

  • Lead store level customer store/calibration walks.
  • Lead process adoption in Salesforce.
  • Responsible for managing business using United technologies provided(e.g., Salesforce/Outlook).
  • Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
  • Support Partner Change Overs (PCO) with Partnership team.
  • Material Ordering.
  • In-Store Specials.
  • Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
  • Create and implement Periodic Schedules.
  • A.R.I and H & S Compliance
  • I.D Badging & uniform compliance for all Partners & cleaners
  • In Store Partner Training and support Partner Effectiveness in Partner training Program
  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
  • Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purpos
  • Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
  • Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
  • Support Sr. Mgmt. for operational costing for new & existing business.
  • Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Implement transitions of new business in stores in compliance with customer transition process.

  • Lead g rowth of In-store business by upselling Special services.

Workforce & Performance Management:

  • Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

  • Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
  • Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
  • Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
  • Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team
  • Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Education/Experience:

· Degree in business administration or related field.

· Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.

· 3 – 5 years’ experience in a supervisory role

#J-18808-Ljbffr

  • Sto 21r

    1 month ago

    Surrey, Canada BC Public Service Full time

    Posting Title- STO 21R - Emergency Management Technician- Position Classification- Scientific/Technical Off R21- Union- GEU- Location- Surrey, BC V4P 1M5 CA (Primary)- Salary Range- $63,446.31 - $72,142.65 annually- Close Date- 2/14/2023- Job Type- Temporary (Auxiliary)- Temporary End Date- 12/31/2023- Ministry/Organization- BC Public Service -> Emerg Mgt,...

  • Bc Rcmp Hub

    1 day ago

    Surrey, Canada Combined Forces Special Enforcement Unit - BC Full time

    **ORGANIZED CRIME AGENCY of BRITISH COLUMBIA** BC RCMP Hub - Manager, Data Strategy and Data Product Development Multiple Permanent, Full time - Green Timbers Location Working within the BC RCMP Hub, the Organized Crime Agency of BC (OCABC) is recruiting for Manager, Data Strategy and Data Product Development positions, to translate business problems into...

  • Manager, Key Retail Accounts

    3 weeks ago

    Surrey, British Columbia, Canada STRIVE Recruitment Full time

    Manager, Key Retail Accounts70-80K + BONUSSurrey, BCABOUT USSTRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent,...

  • Manager, Key Retail Accounts

    1 week ago

    Surrey, Canada STRIVE Recruitment inc. Full time

    70-80K + BONUSSurrey, BCAbout UsSTRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary...

  • Manager, Key Retail Accounts

    4 weeks ago

    Surrey, Canada STRIVE Recruitment inc. Full time

    70-80K + BONUSSurrey, BCAbout UsSTRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary...

  • Manager, Key Retail Accounts

    4 weeks ago

    Surrey, Canada STRIVE Recruitment inc. Full time

    70-80K + BONUSSurrey, BCAbout UsSTRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary...

  • Manager, Key Retail Accounts

    4 weeks ago

    Surrey, Canada STRIVE Recruitment inc. Full time

    70-80K + BONUSSurrey, BCAbout UsSTRIVE is a specialist recruitment firm offering proactive recruitment solutions in the areas of Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary...

  • Medical Oncologist

    4 weeks ago

    Surrey, Canada PHSA Full time

    **_Medical Oncologist_** **BC Cancer** **Surrey** **Regular, Full-Time (1.0 FTE)** **Surrey, BC** **BC Cancer is one of the world's renowned cancer organizations. **The Surrey Centre, located in Surrey, BC, offers a full range of services in Medical Oncology, Radiation Oncology, Palliative care and support services such as Nutrition, Clinical Trials and...

  • Seasonal Plants-lead Cold Retail

    1 month ago

    Surrey, Canada West Coast Gardens Full time

    West Coast Gardens, a premier garden center known for its commitment to excellence. We are seeking a dynamic and knowledgeable individual to join our team as the Seasonal Plants Lead. This role is pivotal in ensuring the success of our Seasonal Plants department, encompassing annuals, herbs, veggies, and the creation of captivating displays. If you're...

  • Seasonal Plants-lead Cold Retail

    1 month ago

    Surrey, Canada West Coast Gardens Full time

    West Coast Gardens, a premier garden center known for its commitment to excellence. We are seeking a dynamic and knowledgeable individual to join our team as the Seasonal Plants Lead. This role is pivotal in ensuring the success of our Seasonal Plants department, encompassing annuals, herbs, veggies, and the creation of captivating displays. If you're...

  • Sheet metal workers

    4 weeks ago

    Surrey, British Columbia, Canada Manager Full time

    Currently we are hiring for a Sheet Metal WorkerCompany Name :Eurosell Windows LtdTitle :Sheet metal workers (NOC Term of Employment : Full Time & Permanent Anticipation Date : As soon as possible Noof positions :1 Wages : CAD $30.55 / hour Job Location : Street, Surrey, B.C. V3W 6Y5 Job requirements Languages English Education Completion of high school with...

  • Mechanical Insulator

    1 month ago

    Surrey, Canada Aarc-West Mechanical Insulation (2013) Inc. Full time

    Aarc-West Mechanical Insulation, one of the leading Heat & Frost insulation companies in BC, and BC Insulators Local 118 are looking for qualified and experienced commercial heat and frost insulators with a minimum 2 years practical experience for the Greater Vancouver area. The position is permanent, full-time and offers a starting wage of $35.31 for...

  • Clk 15r

    4 weeks ago

    Surrey, Canada BC Public Service Full time

    Posting Title- CLK 15R - Office Manager, Supervisory- Position Classification- Clerk R15- Union- GEU- Work Options- Hybrid- Location- Delta, BC V4L 2M1 CA - Langley, BC V3A 8T1 CA - Surrey, BC V4P 1M5 CA (Primary) - White Rock, BC V4B 4M2 CA- Salary Range- $57,296.54 - $64,805.30 annually- Close Date- 6/11/2023- Job Type- Regular Full Time- Temporary End...

  • corporate sales manager

    1 month ago

    Surrey, Canada 0767236 BC LTD Full time

    Education: Bachelor's degreeExperience: 3 years to less than 5 yearsWork settingRetail/wholesale establishment/distribution centreTasksArrange training for staffConduct performance reviewsPlan and control budget and expendituresDetermine strategic planning related to new product linesEstablish organizational policies and procedures in relation to salesLead...

  • Manager, Game Presentation

    1 month ago

    Surrey, Canada BC Lions Full time

    **BC LIONS FOOTBALL CLUB**: **Manager, Game Presentation & Events (**Full Time)** **Marketing Department** **Key Responsibilities & Essential Functions**: - Responsible for all aspects of “Game Day” presentation and fan interaction inside and outside the stadium. - Creates first-class entertainment features to ensure Lions fulfillment and fan...

  • Retail Merchandiser

    1 month ago

    Surrey, Canada Counter Intelligence Merchandising Inc. Full time

    **Counter Intelligence Merchandising Inc. **is always seeking to contract with talented, energetic people who are able to provide services to our expanding client base_**. **_We service all retailers across the country including Shoppers Drug Mart, Walmart, Rexall and many more! **Come join our team of merchandisers TODAY!** **Looking to hire immediately...

  • Band 2 - Manager, Facilities & Operations

    1 month ago

    Surrey, Canada BC Public Service Full time

    Posting Title- BAND 2 - Manager, Facilities & Operations- Position Classification- Band 2- Union- N/A- Work Options- Hybrid- Location- Surrey, BC V4P 1M5 CA (Primary)- Salary Range- $69,600.00 - $98,399.97 annually- Close Date- 6/6/2023- Job Type- Regular Full Time- Temporary End Date- 11/10/2023- Ministry/Organization- BC Public Service -> Children & Family...

  • Office Manager

    7 days ago

    Surrey, Canada BC Ltd. Full time

    Job responsibilities: Supervise and plan the activities of clerical and administrative staff Oversee and co-ordinate office administrative procedures Establish work priorities and ensure deadline are met and procedures are followed Management of office equipment Handling external or internal communication or management systems Organizing, arranging and...

  • Division Manager

    1 month ago

    Surrey, Canada Brandt Full time

    Brandt is currently seeking a Division Manager for the Coastal British Columbia area, based out of Surrey.Reporting to the VP of Operations - BC, the successful candidate will be a highly motivated individual who has several years of progressive management experience. The Division Manager will be responsible for achieving sales growth and profitability of...

  • Retail Department Manager

    1 month ago

    Surrey, Canada Gardenworks Inc Full time

    The Department Manager is accountable for the successful day to day operation of the C-Store. This includes implementation of Company standards, the management of Company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive...