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Agile Delivery Manager

3 months ago

Markham, Canada LifeWorks Full time

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

At TELUS Health, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. Our team of thousands of team members globally is dedicated to solving the most pressing issues facing people, healthcare professionals, employers, and employees around the world.


We’re on a mission to be the most trusted wellbeing company in the world. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

What you'll do:

  • As an Agile leader, you are the first to act and model the desired Agile mindset and behaviors to ensure successful Agile practices and principles are implemented within the Delivery teams.
  • Leads effective and efficient team meetings including ability to drive wide variety of efforts toward resolution/closure and identifying and resolving conflicts within the feature team(s)
  • Facilitating small-to-medium complexity Agile initiatives from initiation through release, providing oversight to ensure alignment with TELUS Health Agile best practices
  • Facilitate team organization and ceremonies (sprint planning, daily scrums / stand ups, sprint / iteration reviews / demos and retrospectives)
  • Facilitate the creation and adoption of working agreements, definition of ready, done including the use of appropriate tools, standards and best practices
  • Ensure proper tracking of tasks and epics, and transparency of the KPI’s associated with sprint delivery
  • Work with the delivery team to ensure there is a proper roadmap, appropriate risk management principles are applied to mitigate risks and manage dependencies
  • Facilitate and enable an environment of collaboration and creativity, and empower the team to self-organize around achieving their commitments
  • Remove impediments to delivery success through the proactive management of dependencies, team problem-solving and the development of new solutions or approaches to ongoing challenges
  • Support / empower the team to make appropriate commitments through story selection, success criteria and task definition
  • Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
  • Leverages excellent communication skills to ensure team members/stakeholders are appropriately informed, facilitate scope tradeoff discussions and decisions to keep initiatives moving forward

What you bring:

  • You are familiar with a variety of Agile methodology and frameworks
  • You have experience planning and problem solving with product management and delivery teams
  • You have experience in Microsoft Office, Azure Dev Ops, Jira and Confluence
  • You have strong analytical and problem-solving skills with a high attention to detail
  • You can alter your approach or assumptions based on changing environment or new information
  • You seek help and can consider other perspectives in order to improve and grow
  • You pay attention to the details and are able to draw synergies where applicable
  • You are able to be a champion for your technical team members in order to support their work
  • You can coach and support a variety of team member roles with varying levels of experience to ensure agile best practices are followed and drive continuous improvements.
  • 2+ years of experience in agile delivery, preferably related to cloud/datacenter/infrastructure delivery
  • Bachelor’s degree in Computer Science or relative field
  • Experience in leading initiatives with one or more of the following certifications: PSM1 or CSM or APM
  • Demonstrated ability to lead team members with differing opinions and levels of experience
  • Effective organization, planning and time management skills
  • Demonstrated conflict resolution and negotiation skills

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

About Us

Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way.

A place to experience more

Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world.

Talented people who care

Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone.

Work that matters

Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

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