Senior Client Intelligence Analyst

4 weeks ago

Mission, Canada Vanco Payments LLC Full time

All Jobs  >  Senior Client Intelligence Analyst

Vanco is currently hiring a Senior Client Intelligence Analyst to work on our Client Analytics team. This role is a remote opportunity.
 

The Team

The Client Analytics team is responsible for providing analytics solutions to all Vanco Products, aimed at ensuring customers’ success. Our objective is to deliver timely, scalable, and enterprise-ready solutions. We are the newest team at Vanco, and we’re positioned as one of the spearheads of Vanco’s wave of innovation.

The Role

As a Senior Client Intelligence Analyst, you will specialize in understanding our customers' operations and gain a comprehensive understanding of their needs, wants, and challenges. Your primary responsibility will involve leveraging analytics and data visualization techniques to deliver actionable insights and analytics to our customers, enabling them to enhance the efficiency and success of their businesses. You will often be collaborating with teams such as Business Intelligence, Product Development, Data Engineering, and Data Management.

 The Responsibilities:

  • Conduct customer interviews and shadow customers to gather and document business requirements, objectives, and priorities.
  • Analyze existing customer practices and workflows to identify areas that we can facilitate for them through building analytics and tools.
  • Develop and maintain documentation, including process maps, flowcharts, and system diagrams.
  • Facilitate communication between business stakeholders and technical teams, ensuring clear understanding of project goals, timelines, and deliverables.
  • Build analytics solutions that meet business requirements and align with standards.
  • Perform peer reviews and QA to ensure that we are providing the most accurate and performant solutions.
  • Mentor junior analysts, providing guidance, support, and fostering a culture of continuous learning and development.
  • Collaborate with data scientists, analysts, and other stakeholders to understand business requirements and translate them into technical solutions.
  • Stay updated on emerging trends and technologies in analytics and recommend innovative solutions to enhance our data offering.

The Requirements:

  • Proven experience of 4 or more years in analytics and data visualizations.
  • Expert analytical and problem-solving skills, with the ability to understand complex requirements and translate them into technical solutions.
  • Proficient in statistics and mastery in SQL and another data analysis language like Python or R.
  • Proficient with business intelligence tools like Tableau, PowerBI, Sigma Computing or equivalent.
  • Demonstrate superior communication and presentation capabilities, adept at simplifying complex data insights for audiences without a technical background.

What we offer:

  • Mission-forward products that have high commercial success married with high impact on our communitie
  • 100% Employer Paid Health Insurance HSA or Base Plan, Dental, Life Insurance, AD&D Insurance, Short Term Disability, Long Term Disability
  • Additional benefits include Vision, Accident, Critical Illness, Voluntary Life & AD&D
  • Paid Holidays and 4 weeks PTO
  • Paid days off to Volunteer
  • 401(k) Plan with employer match

For remote positions, employees must reside in one of the following locations:

AL, AZ, CA, CO, CT, DC, FL, GA, IL, KS, MA, MD, MI, MN, MO, MT, NC, NJ, NH, NV, NY, OH (non-sales positions only), OR, PA, SC, TN, TX, UT, VA, WA, WI. All other states are not in consideration for this role at this time.

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