Mental Health Case Manager
17 hours ago
About Us:Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.Position Summary:The Mental Health Member Advocate is a key player on a cross-functional team comprised of medical coordinators and regulated healthcare professionals such as nurses, social workers, occupational therapists, psychiatrists, and psychologists that is responsible for the delivery of clinical support and case management for members with mental health challenges and/or related symptoms. The Mental Health Member Advocate will ensure clinical quality and the highest level of member satisfaction while working directly with the member to implement and measure progress against action plans.Essential Duties and Responsibilities:Serve as the case manager for members during their Mental Health program participation, ensuring the highest possible member experience and proactive communication on case progression and next steps.Obtain a comprehensive health history by leading members through an intake assessment to capture all relevant data about their current condition and health history using a bio-psycho-social model.Contribute to completing outcome measures and assessment questionnaires such as assessment inventories/tests as directed by psychology and psychiatry experts on Teladoc’s team.Facilitate expedited procurement of member medical records.Schedule treatment action plan report discussions between members and Teladoc clinicians.Assist members to implement treatment, identifying best path to care as recommended in expert action plan report.Provide technical and case support to Teladoc clinicians.Meet defined service level standards for case progression, overall quality, and member satisfaction.Ensure compliance with privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and Personal Health Information Protection Act (PHIPA).Utilize technology to ensure case coordination and integrity of information documenting all internal and external communications (verbal and written)Provide training and education to members, third party and internal partners on a variety of subjects, from administrative tasks such as how to use video conferencing tools to more in-depth topics, such as how the Mental Health program works.Assist in building the company’s network of quality mental health community resources and partners.Liaise with third party partners to ensure a seamless case management process with measurable outcomes and metrics.Perform other duties, as directed.The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.Qualifications Expected for this position:Experience working in the mental/behavioral health field and knowledge of the mental health system.Demonstrated knowledge of relevant policies and legislation surrounding mental health.Overall expert knowledge of mental health and addiction services.Knowledge and experience in both physical and mental health, bio-psycho-social model, determinants of health, mood disorders and respective treatment plans, prevention and functional aspects of disability, assessment methods and techniques.Advanced assessment and diagnostic reasoning skills.Proven ability to work effectively as part of a multidisciplinary team and demonstrate competence in performance of the facilitator/care coordinator role, case management, clinical assessment and intervention and documentation of care.Proficiency in report writing and ability to summarize and synthesize reports.Exceptional networker or resourceful researcher (i.e. identifying partners, providers, etc.).Demonstrated ability to manage cases and multiple projects in parallel.Proven excellent interpersonal skills and effective oral/written communication skills.Demonstrated excellent organizational, problem-solving, decision-making, conflict resolution and critical thinking abilities.Ability to work independently but recognize when escalation is warranted.Ability to adapt to a fast-paced work environment in a growing company with expanding service lines and client base.Competent using office productivity software (Microsoft Excel, Word, Outlook, PowerPoint, Adobe Acrobat), EMR’s and browser-based software applications to search for information and enter data.Required license or credential needed to perform job:Bilingual fluency (both written and verbal) in English & French is an assetBachelor’s/ Master’s Degree of Social Work/Nursing/Occupational Therapy is required and in good standing with governing college.5+ years’ experience in a professional office environment required; hospital, physician practice, or other medical environment preferred.
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Mental Health Case Manager
3 days ago
Montreal, Quebec, Canada Teladoc Health Full timeTeladoc Health, a global leader in virtual care, is seeking a highly skilled Mental Health Case Manager to join our team. This role requires a unique blend of clinical expertise and exceptional communication skills to deliver top-notch support to individuals struggling with mental health challenges.Job SummaryWe are looking for a dedicated professional with...
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Mental Health Case Manager
17 hours ago
Montreal, Canada Teladoc Health Full timeAbout Us:Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with...
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Mental Health Case Manager
3 days ago
Montreal, Canada Teladoc Health Full timeAbout Us:Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with...
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Mental Health Case Manager
3 days ago
Montreal, Canada Teladoc Health Full timeAbout Us: Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence....
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Mental Health Case Manager
4 days ago
Montreal, Canada Teladoc Health Full timeAbout Us:Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world's leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with...
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Mental Health Program Specialist
4 days ago
Montreal, Quebec, Canada Teladoc Health Full timeAbout the OpportunityWe are seeking an experienced Mental Health Program Specialist to join our team at Teladoc Health. As a key member of our cross-functional team, you will be responsible for delivering clinical support and case management services to members with mental health challenges and/or related symptoms.
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Mobile Mental Health Clinicians
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Mobile Mental Health Clinicians
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Mobile Mental Health Clinicians
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Montreal, Canada Medavie Full timePosition Type:Permanent *Closing date: *Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of...
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Mobile Mental Health Clinicians
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Mobile Mental Health Clinicians
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Montreal, Canada Medavie Full timePosition Type:Permanent *Closing date: *Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of...
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Mobile Mental Health Clinicians
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Montreal, Canada Medavie Full timePosition Type: Permanent * Closing date: * Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians. With a growing...
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Mobile Mental Health Clinicians
2 days ago
Montreal, Canada Medavie Full timePosition Type:Permanent *Closing date: *Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.With a growing network of...
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Mental Health Nurse Specialist
2 days ago
Montreal, Quebec, Canada Medavie Full timeOverviewMedavie Health Services is a leading provider of primary health care solutions in Canada, with a strong commitment to improving the wellbeing of Canadians. Our team of healthcare professionals works together to deliver high-quality services that meet the unique needs of our patients.Job SummaryWe are seeking an experienced Mental Health Nurse...
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Mobile Mental Health Services Coordinator
2 days ago
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Mobile Mental Health Specialist
4 days ago
Montreal, Quebec, Canada Medavie Full timeAbout the Role:We are seeking a skilled Mobile Mental Health Specialist to join our team at Medavie Health Services. This is an exciting opportunity to make a difference in the lives of individuals experiencing mental health concerns.Job Summary:The Mobile Mental Health Specialist will serve in two rotating capacities, providing direct service to clients in...
