Order Fulfillment Specialist
2 weeks ago
Order entry and reporting represent about 20-25% of daily tasks, which include:
- Enter sales orders in the ERP system;
- Validate and review the information on customer purchasing orders and product details;
- Create and manage multiple Excel reports;
- Manage data quality in the ERP system;
Order follow-ups represent 75-80% of daily tasks, which include:
- Coordinate and follow up on activities between Sales, Production, Procurement, Logistics and Finance teams within the company to ensure on time delivery to our customers;
- Continued monitoring and following up on backlogs and backorders in order to meet and exceed customer’s requirements;
- Closely collaborate with the sales department for any sales activities and escalate problematic items that require immediate attention;
- Proactively identify alternatives and solutions for problematic orders;
- Assist the internal departments for any change management requests required by the customers or the sales team.
What you will bring:
- High school diploma is required;
- 1 to 2 years of experience in data entry or administrative role;
- Proficient in Microsoft Office including Word, Excel and Outlook;
- Must have good organizational skills and attention to details;
- Working experience in a similar environment or role is an asset;
- Ability to prioritize and multitask in a fast-paced environment;
- Must be able to manage multiple emails per day;
- Quick learner with an ability to effectively operate under tight deadlines.
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