Senior Revenue Operations Manager

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Senior Revenue Operations Manager to drive predictable and scalable B2B and B2I revenue by optimizing our systems, data, and processes integral to our go-to-market (GTM) strategy. Our B2B and B2I clients offer Maple’s virtual care services as health and wellness benefits for their patients/employees. With thousands of clients and partners, including some of Canada’s largest brands, and millions of covered patients, this is a unique opportunity to significantly impact the future of healthcare delivery. 

In this newly created role, you will be a key player in managing and optimizing Maple’s revenue-related processes. You’ll be responsible for aligning various teams, including sales, marketing, and client success, to drive revenue growth through data insights and strategic planning. You will identify revenue opportunities, lead cross-functional initiatives, and oversee systems and data administration to enhance operational efficiency and revenue generation.

Critical to success in this role will be your ability to quickly grasp business and financial concepts, seamlessly aligning revenue operations decisions with broader business objectives. Your mastery of CRMs, and data analytics tools will be instrumental in streamlining processes and elevating productivity, all while efficiently navigating complexity. With a focus on operational excellence, you will uphold impeccable standards of efficiency, effectiveness, and quality, propelling us toward our goals. Fueled by a passion for results, you will maintain an unwavering focus on business growth and delivering tangible outcomes. As a collaborative leader, you will inspire cross-functional teams towards common goals, fostering a culture of collaboration and accountability while effective stakeholder management will enable you to build and maintain strong relationships at all levels across the organization.

 12 – 18 MONTH DELIVERABLES

To realize the company’s B2B growth mandate, within the first 90 days, your focus will be on immersing yourself in Maple’s Revenue Operations landscape. You'll familiarize yourself with our existing systems, data architecture, and processes, conducting a comprehensive assessment to identify areas for improvement. Collaborating closely with key stakeholders, including revenue leaders and department heads, you will gather insights and feedback to inform the development and delivery of a strategic Revenue Operations roadmap. Additionally, you'll establish an initial reporting cadence for B2B forecasting and sales planning, laying the foundation for data-driven decision-making and enhanced revenue predictability.

In the following 12 to 18 months, your focus will be on executing the strategic initiatives outlined in the Revenue Operations roadmap. You will lead the implementation of streamlined processes across the client lifecycle, optimizing sales, marketing, and client success workflows to drive revenue growth and enhance client satisfaction. Simultaneously, you’ll assume responsibility for managing and refining our Revenue Operations tech stack, ensuring scalability, efficiency, and alignment with our business objectives. Success will be measured by the tangible outcomes of these efforts, including enhanced revenue forecasting accuracy, increased revenue generation and sales pipeline velocity, and improved sales productivity and customer satisfaction.

CANDIDATE PROFILE

• The ideal candidate has a Bachelor's degree in Business, Marketing, Finance, or a related field.
• The ideal candidate possesses a proven track record of at least 5 years in revenue operations, sales operations, or related roles, preferably in a SaaS or technology-driven environment, demonstrating experience in leading cross-functional teams.
• The ideal candidate demonstrates extensive knowledge of sales and marketing processes, including lead generation, qualification, conversion, and client retention strategies. 
• The ideal candidate has experience with CRM systems, such as Salesforce, HubSpot, or similar platforms, including customization, integration, and administration, and a strong understanding of sales and marketing technology stacks.
• The ideal candidate is also proficient in data analytics tools, such as Looker or similar platforms, for revenue forecasting and data analysis.
• An excellent communicator, the ideal candidate can articulate complex concepts and influence stakeholders. Experience in designing/delivering training programs for sales enablement is considered an asset.
• The ideal candidate is familiar with finance and accounting principles, particularly as they relate to revenue recognition, reporting, and compliance, and maintains a continuous learning mindset to stay updated on industry trends and best practices.
• Experience with scaling operations, particularly in fast-growing or high-growth companies, is considered an asset.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. 

KEY COMPETENCIES

• Business Acumen
• Digital Literacy
• Manages Complexity
• Operational Excellence
• Passion for Results
• Strategic Thinker
• Customer Focus
• Data Mastery
• Stakeholder Management

CULTURE AND ORGANIZATIONAL FIT

The Maple team is: 

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community. 
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization. 
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life. 
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals. 

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more. 
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness. 
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs. 
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility. 
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities. 

OTHER

• Job type: Full-time
• Hiring manager: Director, B2B Business Operations
• Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
• Start date: July 2024
• Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check. #J-18808-Ljbffr

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