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Dynamics CRM Analyst

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Greater Toronto Area, Canada Robert Half Full time

We are hiring a Dynamics CRM Analyst for a client. This is a hybrid in office contractual opportunityExperiences and skills you’ll use to solveProgressive experience as a Dynamics CRM Support AnalystStrong functional knowledge and understanding of Dynamics 365 CRM covering a wide range of industries and sectors.Detailed knowledge and understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field ServiceWorking knowledge of the Power Platform (Portals/ Power Pages, Power Apps, Automate, Power BI)Good understanding of Dynamics 365 Common Data Service and Common Data Model including the customizations and development of Business Data Models for different solutionsGood understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-onsGood understanding of software development lifecycles (Waterfall/ Agile) , development management, release management, data migrations, cut-over planning and hyper care support