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Member Support Representative

3 months ago

Dartmouth, Canada Intact Financial Corporation Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

Position Overview:

We are seeking a dedicated Member Support Representative whose core functions will include printing documents, managing both paper and electronic mail, greeting and assisting walk-in members, and various forms of filing. This role involves providing exceptional customer service for regional groups across Canada as well as providing administrative support to the Group Benefits team. The ideal candidate will be bilingual, possess prior administrative support experience, and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients. The successful candidate will be required to work from the office 5 days per week.

What You'll Do Here:

Client Engagement:

  • Engage with clients from diverse regional groups across Canada via telephone, face to face, email, and other communication channels.
  • Provide prompt, accurate, and courteous responses to their inquiries, ensuring a high level of customer satisfaction.

Inquiry Resolution:

  • Utilize your knowledge to effectively address client questions, concerns, and requests.
  • Ensure that each interaction leaves clients feeling supported and valued.

Administrative Duties:

  • Print and manage documents.
  • Handle both paper and electronic mail efficiently.
  • Greet and assist walk-in members.
  • Perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.

Bilingual Support:

  • Leverage your bilingual skills to provide seamless support to clients in both English and French, fostering strong relationships and enhancing client satisfaction.

Collaboration:

  • Work closely with cross-functional teams to facilitate smooth communication and efficient problem-solving.
  • Contribute to a positive and cohesive team environment.

Continuous Improvement:

  • Identify opportunities for process optimization and improvements within administrative functions.
  • Proactively suggest enhancements to improve the overall client experience.

Compliance:

  • Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with company policies.

What You Bring to the Table:

Experience: Prior experience in a call center, administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.

Bilingualism: Proficiency in both English and French is required, enabling effective communication with clients across Canada.

Administrative Skills: Strong organizational skills to manage printing, mail, greetings, and filing tasks efficiently.

Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Problem-Solving: Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.

Team Player: A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.

If you are a motivated individual with a passion for administrative duties and exceptional customer service, we encourage you to apply for this exciting opportunity.

Ce que nous offrons

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe :

  • Un régime complet d’avantages financiers qui reconnaît vos succès

  • Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50% des actions nettes achetées

  • Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels

  • Des aménagements de travail flexibles

  • La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année

  • Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif

  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues

  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants

  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement

  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement

  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

Égalité d'accès à l'emploi

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement plus accessible pour vous, n’hésitez pas à nous le dire quand nous vous ferons part d’une possibilité d’emploi. Nous travaillerons avec vous pour répondre à vos besoins.

Cliquer ici pour d’autres informations importantes sur le processus d’embauche, y compris la vérification des antécédents, les candidats internes et le droit de travailler au Canada.

Si vous travaillez pour Intact ou belairdirect, veuillez postuler au moyen de Contact Pour vous.

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