Customer Success Manager
4 weeks ago
This role works with new and existing enterprise customers to ensure that they are successful with and delighted by IQGeo. You will be responsible for assisting with onboarding these accounts onto our platform, maximize usage and value for the customer, and build high customer satisfaction. You will work with your accounts actively to drive adoption, as well as act as the voice of your customers internally at IQGeo. Creative, energetic and self-driven, you understand the customer and their use cases and know how to be a trusted partner, so companies grow with IQGeo. You will manage numerous customers including some of the largest telecom companies in Canada. You must develop a deep understanding the IQGeo product solutions and then work with users to maximize the benefits they can realize.
Responsibilities- Manage all post-sales activity for assigned enterprise customers through strong relationship-building, product knowledge, planning and execution.
- Maintain a deep understanding of the IQGeo product and speak with customers about the most relevant features/functionality for their specific business needs.
- Develop joint success plans with customers to ensure there is a plan is in place to drive adoption and high value use cases within the organization through change management.
- Increase customer usage by conducting regular check-in calls for tactical items, and performing strategic business reviews for alignment of objectives and outcomes.
- Partner with Sales and Professional Services to develop a plan for making IQGeo a part of each customer’s core architecture.
- Work closely with Product and Engineering on identification and tracking of product improvement requests.
- Function as the customer advocate and provide internal feedback on how IQGeo can better serve our enterprise customers.
- Potential travel up to 30%
- 3+ years of prior customer success or account management experience.
- Worked for or with large telecom providers.
- Strong communication skills and technical aptitude.
- Familiarity with Telecom Network Inventory, Construction & Project Management and Network Operations a plus.
- Proactive and passionate team player who has fresh ideas when it comes to user adoption and churn mitigation.
- Enjoys working closely with customers to ensure complete satisfaction.
- A self-starter who takes the initiative to get things done.
- Educated to first degree level or suitable professional qualification or relevant experience.
- A minimum of 3 years’ experience in a customer facing role in a software/network’s organization, preferably working with enterprise sized customers.
- Telecom industry experience in Canada.
The pay for this position has a salary range of $80,000 to $150,000 CAD. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. This position will be ideally based in our Toronto, ON office. However, we support hybrid and flexible working arrangements for all employees.
If you would like to join this winning team, please Apply here or alternatively submit your resume and cover letter to hr@iqgeo.com
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