Customer Success Manager

3 weeks ago

Old Toronto, Canada SysAid Full time

SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The ultimate goal is to become a true partner and advocate for your customers within SysAid.

At SysAid, we provide affordable, innovative, and intuitive ITSM solutions aligned with industry best practices, to help our customers through automated business processes. Our customers’ success is our success and we continue to grow as our customers grow, inspired by their evolving needs in constantly changing business and IT landscapes.

What you will do:

  • Be a trusted advisor and partnership manager for SysAid’s largest enterprise customers - their focal point
  • Manage the renewal cycle and contract processing to ensure no service disruptions.
  • Regularly meet with customers to drive and maximize the utilization of the product.
  • Identify growth opportunities within the account by building a wide network within the customer’s domain
  • Conduct account health checks and analysis to assess risk potential
  • Prepare and present Quarterly and Executive Business Reviews
  • Create value for customers by building strategic partnerships and identifying success criteria
  • Collaborate with multiple departments to drive success for your customer - Serve as the escalation point for your customers on bug requests and new feature requests - work with operational departments to prioritize, and set the customers' expectation

Qualifications:

  • 5+ years of experience in Customer Success or Account Executive roles handling enterprise-sized accounts in the Saas AI industry
  • Experience managing a million-dollar book of business with a record of successful forecasting and quota attainment
  • Exceptional communication and discovery skills and strong business acumen
  • A go-getter mentality - thrive in a multitasking environment
Be the first to be notified about new Customer Success Manager jobs in Toronto, Ontario

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time.

Applying to Customer Success Manager @ SysAidWhat email should the Hiring Manager contact you at? #J-18808-Ljbffr

  • Customer Success Manager

    3 weeks ago

    Old Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    1 day ago

    Old Toronto, Ontario, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada MESSAGEPOINT Full time

    Customer Success ManagerAbout Us:Messagepoint is a privately-owned, PE-funded software company headquartered in Toronto, Ontario. We enable large enterprises to deliver enhanced customer experiences and achieve a better bottom line by optimizing their omni-channel customer communications.Our award-winning platform gives non-technical business users such as...

  • Customer Success Manager

    2 days ago

    Old Toronto, Ontario, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada EightSix Network Inc Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada EightSix Network Inc Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada EightSix Network Inc Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 weeks ago

    Old Toronto, Canada SysAid Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    2 days ago

    Old Toronto, Ontario, Canada EightSix Network Inc Full time

    SysAid Technologies Ltd, an international leader in providing comprehensive IT management solutions, is seeking an Enterprise Customer Success Manager to join our team in Israel to support some of our largest Global customers. Your primary responsibility will be to drive net retention revenue, including expansion and building customer relationships. The...

  • Customer Success Manager

    1 day ago

    Old Toronto, Ontario, Canada Hypercare Full time

    BackgroundHypercare is a mobile and web communication and collaboration platform for healthcare professionals to help alleviate many of the time-wasting frustrations that clinicians face on a daily basis. The solution allows for real-time scheduling, on-call management and secure messaging on any device – all designed to help seamlessly improve workflow...

  • Manager of Customer Success

    6 hours ago

    Old Toronto, Canada MaintainX Full time

    MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...

  • Manager of Customer Success

    4 hours ago

    Old Toronto, Canada MaintainX Full time

    MaintainX is the world's leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's,...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Liferaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Liferaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    4 weeks ago

    Old Toronto, Canada Liferaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...