IT Support Analyst

4 weeks ago

Town of Slave Lake, Canada Rural Municipalities of Alberta Full time

IT SUPPORT ANALYST

A rewarding, exciting and challenging experience awaits

We are looking for an enthusiastic and dedicated individual that is people-orientated with familiarity with Information Systems

Reporting to the Manager of Information Technology, the IT Support Analyst provides technical support and performs proactive IT duties to support the Town’s overall operations. This includes, but is not limited to customer service, helpdesk & deskside support. Additionally, they will monitor and maintain technology and licensing, support 24/7 access, create and maintain documentation, train staff, assist in the development and support of workflow automation, and help to support system’s connectivity and reliability through all of the Town’s facilities.

Key Responsibilities Include:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Maintain good communication and provide proactive customer service, training, technical support, and request fulfillment in a helpdesk, deskside, and remote work capacity to Council, all staff, and stakeholders.
  • Proactive support and documentation of IT assets and contracts, including asset lifecycles and replacements and maintain stock of required peripherals according to the budget.
  • Support, install, maintain, document, and respond to requests and incidents regarding computer hardware, desktops, laptops, internet, software, local servers, printing, scanning, mailing, E-mail, productivity tools, MS Teams, phone systems, AV, remote access, mobile devices, peripherals, azure cloud servers, and virtual desktop.
  • Ensure AV (Audio Visual) equipment in Council Chambers, and all meeting rooms are in good working order.
  • Support and run conference calls, and meeting room resources during Council meetings or other special meetings as scheduled or required.
  • Support corporate and BYOD mobile phones and maintain the MDM system.
  • Develop tips, tricks, and guides for staff on applications, processes, or tools.
  • Assist and support in the rolling out of new software, workflow automation tools, and processes.
  • Work with the business, coordinate, and develop workflow automation through tools such as Docushare. Training can be provided.
  • Ensure adherence to all applicable Town of Slave Lake policies and bylaws.
  • Assist the Manager of Information Technology with the continuous improvement of security, technology, and information related policies.
  • Responsible, with elevated access and visibility, to use confidential information appropriately and maintain the confidentiality and security of all information related to the Town.
  • Contribute to continuous improvement and innovation of the Town systems and processes.
  • Perform tasks consistent with the position, including special projects / assignments, as may be required on an ad hoc basis, and as assigned by the Manager of Information Technology.
Requirements:

QUALIFICATIONS / EDUCATION / EXPERIENCE:

  • Completion of a post-secondary education in Information systems and/or 5+ years of experience in tier 2 general IT support and operations, ideally with the municipality.
  • A+, MCSE, and/or MCDST certified, and/or Azure fundamentals and/or equivalent proven experience working in a diverse technology environment supporting hardware, software and Azure in a tier 1 and 2 capacity.
  • ITIL Foundations Certified and/or proven equivalent IT operations knowledge/experience.
  • Proficient technical skills in the facets of deskside, server and Azure support and strong understanding of MS Office (M365) and MS Teams and general productivity tools.
  • Experience with servers, mobile device management, Azure, Microsoft Virtual Desktop.
  • Proficient in supporting mainly Android and some Apple mobile devices.
  • Audio visual experience is considered an asset.
  • Familiarity with supporting corporate networks is considered an asset.
  • SQL and reporting knowledge are considered an asset.
  • Microsoft Dynamics GP experience is considered an asset.
  • Experience gathering requirements and helping to create or select business solutions is considered an asset.
  • Knowledge of document management and workflow automation tools such as Docushare, SharePoint, Power Automate, MS Flow, is considered a significant asset.
  • Full stack programming (JS, HTML, SQL, CSS, PYTHON, PHP, or C#) experience is considered an asset.
  • Applicants with lesser qualifications may be considered, based on experience.

SKILLS REQUIRED:
  • Strong understanding of server maintenance and operations.
  • Experience with virtual servers.
  • The ability to organize their own work to produce cost effective, and quality results.
  • Use of sound judgment when dealing with the public.
  • Proven problem solving and innovation especially as related to computer information systems.
  • Proven ability to plan effectively and to see the "big picture" where the sequence of steps is not readily apparent or straight forward.
  • Good communication skills when explaining technical issues to non-technical people.

Note: The above is not intended to be an exhaustive list of all the responsibilities and activities required for this position but gives a general nature and level of work being performed by the incumbent.

WORKING CONDITIONS AND PHYSICAL ENVIRONMENT:
  • Occasional light lifting.
  • Long periods of sitting.
  • Extensive use of computer and telephone.
  • Good lighting, temperature, and noise control.
  • A normal working day consists of a maximum of 7.5 hours; however, occasional extended hours may be required.

HEALTH & SAFETY:

All personnel working at the Town of Slave Lake are governed by the Health & Safety Policy.
  • Ensure proper ergonomic requirements are met and good ergonomic procedures are practiced.
  • Ensures all operations are conducted in a safe manner and in accordance with Town Policies and all Occupational Health and Safety Rules and Regulations.

COMPENSATION AND REWARDS:

The Town of Slave Lake offers a competitive salary, excellent benefits and an employer-matched pension plan. We foster a culture of learning and development to support employees as they grow, through a variety of employee development initiatives, an education assistance program and special project opportunities.

How to apply:
A cover letter clearly indicating the position title, accompanied by an up-to-date resume is required.Shortlisted candidates will undergo a skills and personality assessment test.The successful candidate will be required to provide professional references and an acceptable criminal record check.
Send your cover letter and resume (ensuring to include the job title in your email subject heading) to:

Human Resources, Town of Slave Lake

10 Main Street S.W. P.O. Box 1030, Slave Lake, Alberta T0G 2A0

E-mail: hr@slavelake.ca

PLEASE NOTE: The application review will be ongoing and the position will remain open until filled.

We thank all applicants for their interest; however, we will contact only those under consideration.

Posted Date: Apr 23, 2024
Closing Date: May 17, 2024

#J-18808-Ljbffr

  • IT Support Analyst

    9 hours ago

    Slave Lake, Canada Town of Slave Lake Full time

    IT Support Analyst Job TypeOtherOrganizationTown of Slave LakeClosing dateMay 31, 2024Job DescriptionA rewarding, exciting and challenging experience awaitsWe are looking for an enthusiastic and dedicated individual that is people-orientated with familiarity with Information SystemsReporting to the Manager of Information Technology, the IT Support Analyst...

  • IT Support Analyst

    6 hours ago

    Slave Lake, Canada Town of Slave Lake Full time

    IT Support Analyst Job TypeOtherOrganizationTown of Slave LakeClosing dateMay 31, 2024Job DescriptionA rewarding, exciting and challenging experience awaits!We are looking for an enthusiastic and dedicated individual that is people-orientated with familiarity with Information Systems!Reporting to the Manager of Information Technology,...

  • IT Support Analyst

    4 weeks ago

    Slave Lake, AB, Canada Rural Municipalities of Alberta Full time

    IT SUPPORT ANALYST A rewarding, exciting and challenging experience awaits! We are looking for an enthusiastic and dedicated individual that is people-orientated with familiarity with Information Systems! Reporting to the Manager of Information Technology, the IT Support Analyst provides technical support and performs proactive IT duties to support the...

  • Financial Analyst

    3 days ago

    Slave Lake, Canada N. Harris Computer Corporation - CAD Full time

    FINANCIAL ANALYST: This is your opportunity to join a fast-paced organization with a large, stable, and continuously growing presence in the vertical market software industry! Harris is currently looking to hire a Financial Analyst. The ideal candidate for this role is working towards their professional accounting designation; has progressive...

  • Research Analyst

    1 month ago

    Slave Lake, Canada Northern Lakes College Full time

    **Location**: Slave Lake **Competition #**: NLC-2067 **Open To**: All Applicants **Date Posted**: July 18th, 2023 **Closing Date**: August 2nd, 2023 - 11:57pm **Compensation Rate**: $73,452 to $98,376 per year **Hours Per Week**: 36.25 **Additional Information**: For over 50 years, the Northern Lakes College vision has been to increase accessibility...

  • Cloud Security Analyst

    3 days ago

    Slave Lake, Canada N. Harris Computer Corporation - USA Full time

    Cloud Security Analyst Harris Corporate IT - Remote Canada and United States Harris Corporate IT is seeking a Cloud Security Analyst to join our team! This person will participate in evaluating, developing, and implementing security tools, standards, procedures, and guidelines for multiple platforms in private and commercial cloud environments as...

  • Staff Technical Support Technician

    4 weeks ago

    Slave Lake, AB, Canada Rural Municipalities of Alberta Full time

    IT SUPPORT ANALYST Reporting to the Manager of Information Technology, the IT Support Analyst provides technical support and performs proactive IT duties to support the Town’s overall operations. This includes, but is not limited to customer service, helpdesk & deskside support. Additionally, they will monitor and maintain technology and licensing,...

  • Analyst, IT Architecture

    7 days ago

    Town of Cochrane, Canada Plains Full time

    Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas...

  • Analyst, IT Architecture

    7 days ago

    Town of Cochrane, Canada Plains Full time

    Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas...

  • Analyst, IT Architecture

    7 days ago

    Town of Cochrane, Canada Plains Full time

    Plains Midstream Canada (PMC) is an industry-leading transportation and midstream provider specializing in transportation, storage, processing and marketing solutions for crude oil and natural gas liquids (NGLs). PMC also operates strategically-located facilities for crude oil and NGL storage, separates NGL from natural gas...

  • Systems Technical Support Analyst

    2 days ago

    Red Lake, Canada Red Lake Margaret Cochenour Memorial Hospital Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 37.5 hours per week - Education: - Expérience: **Education**: - College/CEGEP - or equivalent experience **Work setting**: - Relocation costs not covered by employer - Hospital or home for the aged **Tasks**: - Respond to users experiencing difficulties with computer -...

  • systems technical support analyst

    2 days ago

    Red Lake, Canada Red Lake Margaret Cochenour Memorial Hospital Full time

    Work Term: PermanentWork Language: EnglishHours: 37.5 hours per weekEducation: College/CEGEPExperience: 3 years to less than 5 years or equivalent experienceWork settingRelocation costs not covered by employerHospital or home for the agedTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to...

  • systems technical support analyst

    2 days ago

    Red Lake, Canada Red Lake Margaret Cochenour Memorial Hospital Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 37.5 hours per weekEducation: Expérience: EducationCollege/CEGEP or equivalent experienceWork settingRelocation costs not covered by employerHospital or home for the agedTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other...

  • IT Project Manager

    1 month ago

    Lake, Canada Town of Ajax Full time

    **Experience it - Ajax!**: The Town of Ajax, situated on the northern shore of Lake Ontario, is an innovative municipal sector leader that provides a variety of services to one of the fastest growing communities in Ontario. With over 130,000 residents, Ajax's rich heritage and culturally diverse community make it a great place to work and live. **IT Project...

  • (Remote) Java Software Developer

    3 days ago

    Slave Lake, Canada N. Harris Computer Corporation - CAD Full time

    NorthStar Utilities Solutions is a leading provider of innovative technology solutions that help utility companies thrive in the digital era. We are currently seeking an experienced and passionate Java Software Developer to join our dynamic team. As a Java Software Developer, you will play a critical role in the design, development, and support of software...

  • (Remote) Angular Software Developer

    3 days ago

    Slave Lake, Canada N. Harris Computer Corporation - CAD Full time

    NorthStar Utilities Solutions is a leading provider of innovative technology solutions that help utility companies thrive in the digital era. We are currently seeking an experienced and passionate Angular Software Developer to join our dynamic team. As an Angular Software Developer, you will play a critical role in the design, development, and support of...

  • Direct Purchase Analyst

    1 month ago

    Municipality Of Chatham-Kent, Canada CB Canada Full time

    Direct Purchase Analyst On behalf of our client in the Utility Sector, PROCOM is looking for a Direct Purchase Analyst. Direct Purchase Analyst – Job Description Assist our Direct Purchase CSRs (Customer Support Representatives) with the following: Customer account analysis Investigate anomalies, meter and billing issues; redirect issues to the appropriate...

  • Senior Financial Analyst, Investment Decisions

    12 hours ago

    Front of Yonge, Canada Canadian Tire Corporation, Limited Full time

    Senior Financial Analyst, Investment Decisions page is loaded Senior Financial Analyst, Investment Decisions Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id JR133727 What you’ll do Reporting to the Manager, Investment Decisions, the Senior Financial Analyst role supports...

  • Senior Financial Analyst, Investment Decisions

    15 hours ago

    Front of Yonge, Canada Canadian Tire Corporation, Limited Full time

    Senior Financial Analyst, Investment Decisions page is loaded Senior Financial Analyst, Investment Decisions Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id JR133727 What you’ll do Reporting to the Manager, Investment Decisions, the Senior Financial Analyst role supports...

  • Senior Financial Analyst, Investment Decisions

    14 hours ago

    Front of Yonge, Canada Canadian Tire Corporation, Limited Full time

    Senior Financial Analyst, Investment Decisions page is loaded Senior Financial Analyst, Investment Decisions Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id JR133727 What you’ll do Reporting to the Manager, Investment Decisions, the Senior Financial Analyst role supports...