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CBS Order to Invoice Analyst with French

3 months ago

Ajax, Canada Colgate Full time

Job Title: CBS Order to Invoice Analyst with French

Travel Required?: Travel - up to 10% of time

Date: 4 Jul 2024

Location: Warsaw, Mazovia, Poland

Responsibilities:

  1. Manage the Order to Invoice process within CP Best Practice standards (“Essentials”), including:
    a. Create manual orders (non-revenue or revenue) by request and by exception
    b. Manage order creation issues and Order acknowledgement
    c. Order Validation, Order maintenance, and Delivery Creation
    d. Utilize TMS to consolidate orders / deliveries into optimized shipments (where applicable)
    e. Cooperate with Logistics (either of CP internal or 3PL) so orders / deliveries can be consolidated into optimized shipments (where applicable)
    f. Follow up on Delivery exceptions, including refusals avoidance and returns order creation (after approved request)
    g. Issue invoice follow up
  2. Develop effective customer communications and relations to facilitate effective order to invoice fulfillment, including:
    a. New item launches
    b. SKU transitions/substitutions
    c. Prolonged stock issues
  3. Collaborate with local Customer Development Teams (CDTs) and Logistics (either of CP internal or 3PL) to investigate and resolve order management and delivery issues.
  4. Highlight delivery and distribution issues to Logistics (either of CP internal or 3PL) for follow-up and corrective action. Communicate any special customer requirements to Logistics (either of CP internal or 3PL).
  5. Support and enforce all sales policies (terms and conditions) predefined by local CDT / Commercial teams with customers.
  6. Analyze and collaborate with local CDTs to determine appropriate action to resolve issues relative to customer returns and refusals. Follow up Logistics execution of returns and refusals.
  7. Work with local CDTs and Logistics (either of CP internal or 3PL) to identify and eliminate supply chain inefficiencies and reduce costs in the order to invoice process (e.g. execution of plant direct shipments, pallet layer shipping efficiencies, elimination of out of territory shipments, order consolidations, etc.)
  8. Utilize SAP order processing and fulfillment applications to manage and efficiently execute the order to invoice process while minimizing manual intervention (“touches”).
  9. Accountable for the CS Key Performance Indicators (KPIs) analysis and results and taking corrective action when necessary to improve service or highlight supply chain issues. Operates within Customer Service guidelines and Distribution networks to optimize service and delivery costs.
  10. Prepare periodic (Weekly & Monthly) customer service and cost to serve updates for distribution to local and division CDTs and CS&L management.

Qualifications:

  • An University Degree
  • 1-2 years of proven experience in the customer service area
  • Proficient in French is a requirement
  • Communicative in English is a minimum
  • Good knowledge of MS Excel, G-suite
  • Autonomous, results-oriented, promoting teamwork, problem-solving approach
  • Excellent communication and interpersonal skills
  • Analytical skills
  • SAP experience is an advantage
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