Service Video Advisor

2 months ago

Fredericton, Canada Steele Auto Group Full time

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

Steele Buick GMC is seeking a Service Video Advisor to join our team

As a Service Video Advisor with Steele Buick GMC, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.

Hourly Wage Range: $17.05-$19.25 Per Hour

Responsibilities include but are not limited to:

  • Precise video documentation of repairs on client vehicles
  • Proper explanation of the technicians’ vehicle prognosis on video
  • Efficient and prompt upload of video to the client
  • Cleanliness of service department
  • Service department support when and where required
  • Organization of internal estimates of pre-owned vehicles
  • Organization of new and used vehicle deliveries
  • Creation of internal work orders for new vehicle stock
  • Collaboration with customer facing service advisors

Requirements:

  • Be comfortable explaining service processes on camera (voice only)
  • Be prompt, punctual and detailed orientated
  • Ability to work with minimal supervision.
  • Valid driver’s license and clean driver’s abstract.

Why Steele Auto?

  • Competitive compensation package, with annual wage review
  • Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
  • Enhanced Benefits including Telehealth, Mental Health Support and EFAP
  • Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
  • Opportunities for career growth and advancement
  • Employee discounts on vehicle purchasing, parts, and service at any of our locations
  • A safe, inclusive, and dynamic work environment

We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.

Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Our commitment to inclusion drives us forward every day. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process. To learn more about our company, culture, and opportunities, please visit www.steeleauto.com

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