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Automotive Service Advisor

2 months ago

Fredericton, Canada CRAIG'S AUTO CLINIC Full time

Job Overview
We are seeking a Service Advisor to join our team at Craig's Auto Clinic - NAPA AUTOPRO. The Service Advisor plays a crucial role in ensuring customer satisfaction by providing exceptional service and guidance on automotive repairs.

Duties
- Interact with customers to understand their vehicle issues and service needs
- Utilize mechanical knowledge to accurately assess and recommend repairs
- Coordinate with the service team to schedule repairs and maintenance
- Provide estimates, upsell additional services, and explain repair details to customers
- Handle cash, credit and fleet transactions, invoices, and process payments
- Maintain customer records and follow up on service appointments

Skills
- Experience as a mechanic or strong mechanical knowledge preferred
- Excellent customer service skills with a focus on customer satisfaction
- Knowledge of automotive repair processes and terminology
- Ability to upsell services and products effectively
- Proficiency in cash handling procedures
- Sales experience is a plus, particularly in a automotive setting

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care

Flexible language requirement:

  • French not required

Schedule:

  • Monday to Friday

Experience:

  • service advisor: 1 year (preferred)
  • Sales: 1 year (preferred)
  • Customer service: 1 year (required)

Work Location: In person

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