Housekeeping Supervisor

3 days ago

Central Ontario, Canada Casino Rama Resort Full time

The Housekeeping Supervisor is responsible to ensure a positive guest experience through effective and efficient support and supervision of property wide cleaning and laundry, its activities and its resources. The Housekeeping Supervisor must uphold our core values of delivering Diamond Service while building a strong team.


We Provide

  • Full benefits package for full-time employees
  • Retirement savings plan
  • Exciting, supportive and fun work environment
  • Family and friends discounts on travel, tech, food, beverage, and fitness
  • Development and training opportunities


Key Responsibilities

  • Oversee property wide cleaning operations including Environmental Services, Hotel Housekeeping and Laundry departments to ensure the achievement of departmental objectives and service quality standards;
  • Plan, organize and monitor daily activities of the team; lead daily pre shift meetings;
  • Establish and maintain inventories; ordering and receiving of supplies to maintain necessary inventory levels while maintaining the operating budget.
  • Ensure quality and cleanliness standards are met by conducting inspections for all indoor and outdoor areas property wide;
  • Work closely with all departments within operations, communicating day to day updates and changes;
  • Perform various duties pertaining to inventory control and assist in ensuring equipment, supplies, amenities and linen are well stocked;
  • Schedule staff according to productivity standards and forecasted occupancy; update schedule changes and prepare daily rosters;
  • Monitor work order systems ensuring maintenance and cleaning issues are completed for property wide areas;
  • Manage cleaning assignments using rosters and automated work order systems to ensure staff are properly deployed to accomplish cleaning requirements on each shift.
  • Update the quality and cleaning status of all areas and ensure LMS accurately reflects the status of guestrooms;
  • Collaborate with other department managers to achieve company wide goals, resolve issues and promote teamwork
  • Respond to customer service issues promptly and professionally; lead by example ensuring team members are providing Diamond service to internal and external guests at all times;
  • Supervisor performance management, provide coaching and counseling, assist team member with inquiries and concerns;
  • Participate in recruitment efforts, hiring activities and staff training programs;
  • Lead a motivating team environment following company “R.I.T.E” values;
  • Coordinate Lost & Found items ensuring they are properly documented, stored, retrieved and discarded;
  • Deliver guest requested items to rooms and deliver linen as required;
  • Assist with coordinating special projects and deep clean schedules;
  • Maintain a professional appearance as per company grooming policy;
  • Keep work areas clean and free of safety hazards, debris and litter.
  • Perform other related and compatible duties as assigned.


What You Bring

  • Minimum 2 years experience working as a Environmental and/or Housekeeping Supervisor or higher;
  • Minimum 2 years’ experience in a related field combined with demonstrated supervisory experience with scheduling, training/development, performance management, etc.
  • Experience working in a unionized environment an asset.
  • Proven superior people management skills, customer service, conflict resolution skills and dedication to customer satisfaction.
  • Possess excellent communication, organizational and problem solving skills.
  • Must be committed to results through flexible scheduling, consistent follow-up and leadership by example.
  • Must be highly productive, energetic, attentive to detail and maintain a positive attitude.
  • Must be able to work Day shift, Afternoon shift and Overnight shift for up to 5 consecutive shifts each week. Must be available to work holidays and weekends.
  • Must have attained/or have the ability to attain prior to their start date the proof of completion certificate for the on-line Supervisor Health & Safety Awareness in 5 Steps program offered through the Ontario Ministry of Labor.

Working Conditions/Physical Requirements

  • Concentration while performing repetitive tasks
  • Contact with public/customers
  • Works with frequent distractions/environmental/stimuli/interruptions
  • Ability to lift/push/pull up to 50 pounds
  • Use of computers
  • Use of telephones


Why Work for Us?
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 30+ locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Apply Now
Not the right fit this time? Follow us on our careers social media pages

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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