IT Tech Support Level 2

Reporting to the System Administrator, the IT Tech Support Level 2 performs installation, repair and maintenance tasks on peripherals and networks. He will use his expertise to implement and support intermediate-level IT projects. He or she will provide technical assistance to various users. Provides technical support for various applications, software and...

  Production Support Act as first line of contact for production environment and provide Level /Level functional and technical support. Coordinate with Level, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution. Pro-actively monitor, manage and improve availability and performance of...

Tasks/Responsibilities The IT Technician will be responsible for Level 2 support the 450 employees of the company in the greater Montreal area. MORE PRECISELY Perform technical support on the computer hardware and software used Manage requests through the ticketing system and contribute to various special IT projects Work closely with...

 Production Support Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support. Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution. Pro-actively monitor, manage and improve availability and performance of the...

Duration: 12 months contractJob Description:The position is for a level 3 voice engineer, Cisco CUCM, Unity and UCCx is a must, working knowledge with Oracle session border controller and Oracle Enterprise Communication Broke is an advantage.Responsibilities:· Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express· Active...

Duties in scope: Level BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express Active participation in the upgrade of the above-mentioned systems to version , incl. planning, upgrading and testing before August Active participating in the planning for upgrading to version for the above systems. Level troubleshooting of those...

Duration: 12 months contractJob Description:The position is for a level 3 voice engineer, Cisco CUCM, Unity and UCCx is a must, working knowledge with Oracle session border controller and Oracle Enterprise Communication Broke is an advantage.Responsibilities:· Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express· Active...

Duration: 12 months contract Job Description: The position is for a level 3 voice engineer, Cisco CUCM, Unity and UCCx is a must, working knowledge with Oracle session border controller and Oracle Enterprise Communication Broke is an advantage. Responsibilities: · Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express ·...

Duration: 12 months contractJob Description:The position is for a level 3 voice engineer, Cisco CUCM, Unity and UCCx is a must, working knowledge with Oracle session border controller and Oracle Enterprise Communication Broke is an advantage.Responsibilities:· Level 3 BAU support of Callmanager, Unity Voicemail and Unified CallCenter Express· Active...

Roles & Responsibilities: Partner with senior business sponsors, platform supervision, compliance, and business management to develop, manage and assist in detailed technical design for BAU enhancements/remediation projects for holistic supervisory and surveillance platforms. Coordinate and track project planning through the different stages of the...

Hello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

Hello,I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.I work on two types of recruitment: temporary and permanent.All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence...

Duties in scope:Level BAU support of Callmanager, Unity Voicemail and Unified CallCenter ExpressActive participation in the upgrade of the above-mentioned systems, including planning, upgrading, and testing before AugustActive participation in the planning for upgrading to the latest version for the above systemsLevel troubleshooting of those systemsWorking...

Roles & Responsibilities:  Partner with senior business sponsors, platform supervision, compliance, and business management to develop, manage and assist in detailed technical design for BAU enhancements/remediation projects for holistic supervisory and surveillance platforms. Coordinate and track project planning through the different stages of the...

Title: Production Support Analyst (Level 2) Duration: 24 Months with possibility of extension Location: Montreal QC H3A 2A6 (Hybrid Work) Job Description: Production Support Experience with Autosys experience. Technical Skills: Excellent experience on systems like Windows, UNIX and

Title: Production Support Analyst (Level 2) Duration: 24 Months with possibility of extension Location: Montreal QC H3A 2A6 (Hybrid Work) Job Description: Production Support Experience with Autosys experience. Technical Skills: Excellent experience on systems like Windows, UNIX and Linux Excellent knowledge of databases like Oracle and SQL Working...

Duration: 12 months contractJob Description:The team is part of a global support group to manage daily risk production for credit bureaus, rates, and FX exchanges; Including early-of-day risk, actual commercial risk, and PnL explains. There are over 1,000 users of the system.The support team is in constant communication with developers, traders, intermediary...

Duration: 12 months contractJob Description:The team is part of a global support group to manage daily risk production for credit bureaus, rates, and FX exchanges; Including early-of-day risk, actual commercial risk, and PnL explains. There are over 1,000 users of the system.The support team is in constant communication with developers, traders, intermediary...