Customer Service Specialist

6 days ago

San Juan de Terranova, Canada American Income Life: AO Full time
At Global Life AO,we pride ourselves on delivering exceptional service and building strong relationships with our clients. As a Client Service Specialist, you will play a pivotal role in ensuring our clients receive the support and assistance they need regarding their insurance policies.

Company Overview: Join a dynamic and growing insurance agency dedicated to providing personalized service and comprehensive coverage to our clients. We value integrity, teamwork, and a commitment to excellence in everything we do.

Position Summary: We are seeking a motivated and detail-oriented Insurance Service Specialist to join our team. As an Insurance Service Specialist, you will be responsible for assisting clients with their insurance needs, providing exceptional customer service, and ensuring overall client satisfaction.

Key Responsibilities:
  • Handle client complaints or concerns with professionalism and empathy.
  • Maintain accurate client records and update information in our agency management system.
  • Process policy endorsements and renewals, accurately and efficiently.
  • Serve as the primary point of contact for clients, addressing inquiries related to insurance policies, coverage options, and claims.
  • Generate quotes and facilitate policy issuance.
  • Assist clients with billing inquiries and resolve any issues in a timely manner.
  • Identify opportunities to upsell additional insurance products based on client needs.
Qualifications:
  • Previous experience in the insurance industry is a plus but not required.
  • Strong customer service orientation with excellent communication and interpersonal skills.
  • Ability to manage multiple tasks efficiently and thoroughly.
  • Insurance licensure (or willingness to obtain) is a requirement.
  • Bachelor's degree in Business Administration, Finance, or a related field is an advantage but not mandatory.
Benefits:
  • Opportunities for career growth and professional development within a supportive team environment.
  • Work-life balance with flexible scheduling options.
  • Competitive compensation - purely commission.
  • Comprehensive benefits package including health insurance, retirement plan, and paid time off.
How to Apply:
If you are passionate about insurance and delivering outstanding service to clients, we want to hear from you Please submit your resume and a cover letter outlining your qualifications and why you are interested in joining our team. Interviews are conducted virtually.

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