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Customer Support Engineer

4 months ago

Oshawa, Canada The Bartech Group, Inc. Full time

Bartech Staffing is a leading engineering, technical and professional staffing firm, and our clients include some of the nation's biggest companies. We are powered by Impellam Group, a connected group providing global workforce and specialist recruitment solutions. Our client has engaged us to assist them in hiring a 6-month contract Customer Satisfaction Engineer/ Quality Resident. If you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you

Hourly pay range $ 34.00-37.00

Job Responsibilities

Your specific duties as Customer Satisfaction Engineer/ Quality Resident, Oshawa, Ontario (On Site) will include:

We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes.

RESPONSIBILITIES

  • Voice of the customer.
  • Provide suggestions / solution plan to internal functions for customer problem solving.
  • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling company products in their processes.
  • Work with the team to implement cost reduction initiatives where applicable.
  • Establish and maintain oral and written communications with the appropriate Customer and company contacts / organizations
  • Track Customer complaints (WFCC -formal as well as Informal)
  • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
  • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
  • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback.
  • Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level.
  • Coordinate company in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up .
  • Follow EHS policies where applicable
  • Coordinate sorts, reworks, and special investigation analysis as needed.
  • As a company Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and company


BASIC QUALIFICATIONS

* BS Engineering Degree or equivalent STEM Major
* Proficient Microsoft Office Skills
* Excellent Organization Skills
* Excellent Communication Skills
* Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience.
* Trouble shoot wiring harness problems.
* Knowledge of wiring schematics.
* Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans.
* Embrace resilience - seeing every challenge as a learning opportunity and invitation to grow.
* People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
* Multifunctional comfortable to follow up several projects at the same time.
* Supports and exemplifies company values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration
* Organized and self-sufficient professional.
* Open to travel.

Benefits
As a Customer Satisfaction Engineer/ Quality Resident with Bartech Staffing, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We provide our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment, and your performance, you can find potential opportunities for direct employment.

Make the most of your experience

Apply now

Candidates must be legally eligible to work in Canada. Our client is committed to providing accommodation for people with accessibility needs due to disabilities in all aspects of the hiring process. If you request accommodation, our client will work with you to meet your accessibility needs due to disability.

IND_CA_2

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting HR-InfoImpellamNA@impellam.com or fill out this form to request accommodations.

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