Senior Account Manager

As a Senior Account Manager, you are the client’s champion within the agency. You’re looking to flex your skills growing and managing client relationships, but you still want some direction. You will have the support of an Account Director or Client Partner, who will provide strategic guidance while still allowing you to lead projects within your vertical client set. Client satisfaction, account revenue growth, and overall business profitability are on your shoulders. Most importantly, your clients, from mid to senior level, regard you as a trusted advisor to deliver excellent digital experiences.

You will:

• Provide strategic guidance to manage project relationships, ensuring success and satisfaction
• Foster relationships with senior managers in client organizations and offer ongoing leadership to team members
• Lead projects to completion while adhering to best practices and cross-functional solutions
• Facilitate deeper collaboration opportunities that showcase clients as innovative contributors to cutting-edge solutions
• Share insights on clients' strategic business initiatives with internal teams
• Demonstrate industry knowledge regarding structure, trends, initiatives, and best practices
• Supervise the development of detailed proposals and statements of work with core team support
• Drive significant growth in client relationships, focusing on revenue generation and account profitability

You have:

• Bachelor’s degree or equivalent experience in business, marketing, communications, e-business engineering, or computer science
• 5+ years of integrated Digital Account Management experience, preferably in the automotive segment; experience in customer journey work in other segments will also be considered
• Proven experience in website work, with creative elements such as the creation of pages, content and design
• Demonstrated experience with complex clients, delivering annual services revenues exceeding $7MM
• Comprehensive knowledge of content management, analytics, digital marketing, eCommerce, and internet technologies
• Experience managing site development, including large-scale design, build-out, and maintenance, collaborating with strategists, data analysts, and media partners for ongoing test-and-learn environments
• Excellent communication and leadership skills, including exceptional presentation abilities
• Proven creative and technical problem-solving skills, with a knack for negotiation and leadership in consensus-building situations
• A high-level understanding of project management lifecycle, methodology, and processes
• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem-solving skills related to program and account management

What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Extensive winter holiday office closures
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 15 affinity groups
• Funding towards internal learning and development
• Enterprise-wide employee discounts

 Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week.

Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out toaccommodations@criticalmass.com .

We are committed to fostering diversity, equity, and inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.comandus.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

Are you legally authorized to work in Canada?  *
--

Do you need sponsorship now or in the future?  *
--

If you will need sponsorship, please explain.

Do you currently work for an Omnicom agency?  *
--

What company do you currently work for?  *

What city are you permanently located in?  *

LinkedIn profile:  *

Voluntary Self-Identification

At Critical Mass, we are dedicated and determined to build a workforce that reflects the diversity of the communities in which we live and work. It is crucial that every team member can thrive and reach their full potential.

With that said, we’d like to know a little more about you. We ask all applicants to fill out the below voluntary self-identification questions in order to evaluate and improve our recruitment and diversity efforts. Answering is completely voluntary and will not affect the outcome of your application.

The data collected may be reviewed by the Critical Mass Talent Acquisition Team, Human Resources, our Diversity, Equality and Inclusion team, and our executives, but they will neither be reviewed by nor disclosed to anyone else. All the information that you share with us pursuant to this survey will be stored on our secure network servers located within Canada and the United States. We will only retain this information so long as it is necessary for the purpose that we have described here or as may be required by applicable laws. Thereafter, we will either anonymize the information or delete it entirely. If you elect to complete this survey, and at any point in the future you wish to retract or amend your responses, or otherwise have any questions about your data, you may contact our Talent Acquisition team at accommodations@criticalmass.com .

As set forth in Critical Mass’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Aboriginal Peoples Definition:

Aboriginal Peoples means persons who are defined as: Indians (more commonly referred to as First Nations), Inuit, or Métis.

Members of Visible Minorities Definition:

Members of Visible Minorities means persons, other than Aboriginal people, who are non-Caucasian in race or non-white in color.
Examples:
Black (e.g. African, Caribbean, Other)
Arab (e.g. Middle Eastern, North African, etc.) 
Asian and Southeast Asian (e.g. Chinese, Japanese, Korean, Vietnamese, Cambodian, Laotian, Thais, etc.) 
West Asian (e.g. Armenian, Iranian, Persian, Egyptian, Turkish, etc.)
Other (e.g. Latin American, Pacific Islander, etc.) 

Persons with Disabilities Definition:

Persons with Disabilities means persons who have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

How do you identify (gender identity)? (Select one)
Female
Male
Intersex
Non-binary
Genderfluid
Genderqueer
Trans
Trans (AFAB) (assigned female at birth)
Trans (AMAB) (assigned male at birth)
Agender
Two-spirit
I wish to self-describe
I do not wish to disclose this information

Do you identify as LGBTQIA+? (Select one)
Yes
No
I do not wish to disclose this information

Based on the definition above, are you an Aboriginal Person? (Select one)
Yes
No
I do not wish to disclose this information

Based on the definition above, are you a member of a visible minority? (Select one)
Yes
No
I do not wish to disclose this information

Based on the definition above, do you consider yourself as a person with a disability? (Select one)
Yes
No
I do not wish to disclose this information

Are you a Canadian Armed Forces Veteran or Reservist? (Select one)
Yes
No
I do not wish to disclose this information

Are you the spouse of a CAF Veteran or Reservist? (Select one)
Yes
No
I do not wish to disclose this information