Bilingual Customer Success Representative
2 weeks ago
Application Deadline: 17 May 2024
Department: Customer Success
Employment Type: Full Time
Location: Head Office
Compensation: $19.00 - $20.00 / hour
Description
We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children's future.
Responsibilities
- Identifies customer needs and provides best solution or guidance in the best interests of customers.
- Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.
- Offer and guide customer to leverage digital and self serve options to make easy & smooth experience.
- Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
- Looks for ways to enhance or improve overall customer experience.
- Organizes customer related information to ensure accuracy, completeness, and confidentiality.
- Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
- Broader accountabilities may be assigned as needed.
- Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.
One year of experience providing excellent customer service and/or working in a customer support department
- Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
- Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
- Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office 365
- Being flexible to meet the needs of the Customer Success Centre.
- A requirement for the bilingual Customer Success Representative role: Fluent in French & English.
-
Bilingual Customer Success Representative
4 weeks ago
Mississauga, Canada Embark Student Corp. Full time**Description**: We are looking for an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future. **Responsibilities**: - Identifies customer needs and provides best solution or guidance in the best interests of...
-
Customer Success Representative
11 hours ago
Mississauga, Canada MySolar Full time**About Us**: mySolar is an emerging leader in residential solar solutions, based in the vibrant community of Streetsville, Mississauga. We are dedicated to providing sustainable energy solutions that empower homeowners to harness the power of the sun. Join us in revolutionizing the way energy is consumed and making a positive impact on our...
-
Customer Success Representative
6 days ago
Mississauga, Canada Uwmississauga Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Customer Success Representative
6 days ago
Mississauga, Canada Uwmississauga Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Customer Success Representative
6 days ago
Mississauga, Canada Uwmississauga Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Customer Success Representative
2 weeks ago
Mississauga, Ontario, Canada Fine Sight Solutions Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Customer Success Representative
2 weeks ago
Mississauga, Canada Fine Sight Solutions Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Customer Success Representative
6 days ago
Mississauga, ON, Canada Uwmississauga Full timeThe Customer Success Representative is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Service division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and show a...
-
Bilingual Customer Care Representative
4 weeks ago
Mississauga, Canada BAXTER Full time**This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...
-
Bilingual Claims Service Representative
1 week ago
Mississauga, Canada ClaimsPro LP Full timeCompany: ClaimsPro LP Bilingual Claims Service Representative - Full-time, Remote (Mississauga, Ontario) - Job Description - Role Summary: - The Bilingual Claims Service Representative will provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. They will document initial loss details and activities to...
-
Bilingual Customer Service/collections
2 weeks ago
Mississauga, Canada Arjo Canada Full time**Empowering careers at ARJO** **What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day! - Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our...
-
Customer Care Representative
1 week ago
Mississauga, Canada Graphic Packaging International Canada, ULC Full time**Customer Care Representative** Graphic Packaging International Inc. 7830 Tranmere Drive, Mississauga, ON Full-time, Permanent $45,000.00 - $50,000.00 per year **Who We Are**: At Graphic Packaging International (NYSE: GPK), we’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of...
-
Customer Success Specialist
4 weeks ago
Mississauga, Canada RhythmQ Full timeThe Customer Success Specialist manages a set of assigned accounts to help promote a high level of customer satisfaction, successful product use, and customer retention. They are the primary contact for customers, they understand customer success criteria, address questions, resolve issues and over time serve as a trusted RQ product advisor to help each...
-
Contact Centre Representative- Bilingual
7 days ago
Mississauga, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...
-
Bilingual Customer Support Specialist
3 days ago
Mississauga, Canada Diploma Healthcare Group Full timeThe Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B. **Somagen Diagnostics Inc**. was founded +30 years...
-
Customer Success Manager
3 days ago
Mississauga, Canada PointClickCare Full timeFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive,...
-
Customer Success Manager
1 week ago
Mississauga, Canada EightSix Network Inc Full timeLogX Group is looking for an experienced and entrepreneurial Client Success Manager (eCom Concierge (eCC)) to join our team!About LogX GroupLogX Group brings global local by connecting products, platforms, and people across the world.In 2022, LogX Group supported over 500 businesses, processed over 2 million packages, and facilitated over $200 million in...
-
Customer Success Manager
1 week ago
Mississauga, Canada EightSix Network Inc Full timeLogX Group is looking for an experienced and entrepreneurial Client Success Manager (eCom Concierge (eCC)) to join our team!About LogX GroupLogX Group brings global local by connecting products, platforms, and people across the world.In 2022, LogX Group supported over 500 businesses, processed over 2 million packages, and facilitated over $200 million in...
-
Customer Success Manager
1 week ago
Mississauga, Canada EightSix Network Inc Full timeLogX Group is looking for an experienced and entrepreneurial Client Success Manager (eCom Concierge (eCC)) to join our team!About LogX GroupLogX Group brings global local by connecting products, platforms, and people across the world.In 2022, LogX Group supported over 500 businesses, processed over 2 million packages, and facilitated over $200 million in...
-
Bilingual Claims Service Representative
1 week ago
Mississauga, Canada ClaimsPro LP Full timeCompany: ClaimsPro LP Bilingual Claims Service Representative (Overnight) *Remote work* Full-Time, (Mississauga, ON, Canada) Role Summary Provide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented...