Director of Housekeeping

2 weeks ago

Montreal, Canada Accor Hotels Full time

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious Services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Director of Housekeepingand build your career with us.


Job Description

The Director of Housekeeping is responsible for ensuring the cleanliness of the entire Hotel including guest rooms, public areas, while managing and administrating the entire housekeeping department, laundry, uniform room, and ensuring guests receive the highest level of service and comfort.

  • Maintain consistent flow of communication among fellow managers and colleagues and effective relationships with supporting departments.
  • Ensure that sufficient staffing is present to meet daily business demands.
  • Actively participate in training and continuing education of all housekeeping colleagues.
  • Responsible for effective colleague planning, selection, training and development.
  • Approach all encounters with guests, colleagues and members in a professional and personalized manner while leading and coaching the team to do the same.
  • Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient hotel operations.
  • Oversee inventory levels pertaining to supplies, chemicals, and linen.
  • Complete projects and Capex investments in a timely manner as required by the Director, Rooms and General Manager
  • Be able to participate proficiently in functions outside one’s department when called upon.
  • Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely.
  • Responsible for assisting in the preparation of the annual housekeeping budget and capital plans.
  • Ensure monthly forecast for Housekeeping is accurate and on target.
  • Lead recruitment efforts and talent management of team members.
  • Lead training, coaching, and development of team members.
  • Champion employee engagement initiatives.
  • Coordinate renovation projects and preventative maintenance in guestrooms and public spaces with the Director of Engineering
  • Ability to organize and follow through with outside contractors.
  • Responsible for overseeing the ordering, inventory, daily management of uniforms and tailoring.
  • Other duties as assigned.

Qualifications

Your experience and skills include:

  • Minimum 5 years’ experience in a Housekeeping management role either as Housekeeping Manager or same timeframe as Assistant Executive Housekeeper required
  • Luxury five stars hotelexperience preferred
  • Demonstrated leadership skills to support an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
  • Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
  • A proven team player, possessing a high degree of professionalism, energy and determination.
  • Ability to analyze data and trends and create strategies for improvement
  • Excellent administrative, planning and organizational skills.
  • Excellent communication skills, both written and oral.
  • Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
  • Working knowledge of Outlook, Opera Cloud, REX/HOTSOS, Word and Excel preferred
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