Technical Support Specialist

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events, and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

Position Overview

As a key member of the Performance and Technical Support team, you will contribute to fulfilling our Technical Support and Spares Supply Agreement (TSSSA) objectives. Your role is crucial in delivering high performance in safety, operational reliability, and customer satisfaction, measured by cost, quality, and overall customer experience. You will provide mechanical technical support to our customers' station personnel, onboard personnel, and maintenance workforce to enhance the equipment reliability of the Siemens locomotive and coaches' fleet. You will advise on routine and corrective maintenance, resolution and mitigation of equipment failures, and train rescue. Develop strong and successful relationships with the customer. Assist the Siemens Mobility Customer Service department by providing details on customer-related inquiries involving Mechanical Department concerns. Drive increased productivity and quality through strong know-how, experience, successful collaboration, and innovative thinking.

What will you do?

• Monitoring fleet performance and providing equipment surveillance support for Siemens' locomotives and coaches utilizing fleet monitoring suite applications.
• Providing first-line technical assistance via phone and email to end-users, including but not limited to locomotive engineers, onboard personnel, customers' operation center personnel, customers' and Siemens management, engineering, and field technicians for Rolling Stock and Customer Service.
• Communicating with the customer about any equipment needing immediate attention.
• Creating service requests and work orders in the customer's CMMS (Maximo) as necessary and verifying that all defects, tasks, and/or incidents have been reported and documented.
• Preparing and participating in shift pass-downs/job briefs/handovers with the Technical Advisor.
• Preparing any necessary information for daily/weekly meetings with the customer, such as reports, downloads, fleet monitoring data, statements, etc.
• Supporting failure investigations and the completion of Root Cause Analysis reports by serving as a resource to collect and distribute failure and incident data to end-users, utilizing a PowerApps application to standardize incident report output.
• Supporting efforts to drive reliability and continuous improvement to minimize downtime and costs.
• Serving as a resource to access data in the customer's CMMS and distributing data on a scheduled and ad hoc basis.
• Ensuring proper communication between the customer and the field services team.
• Providing feedback to the team regarding performance, quality, and productivity issues.
• Developing a working relationship with the customer as an employee and representative of Siemens Mobility.

What will you need to succeed?

• Very good knowledge of French and English, both written and spoken, with excellent communication skills in both languages.
• Degree in Electricity or Mechanic or equivalent professional experience.
• More than 3 years of experience in an industrial, maintenance, or commissioning environment, preferably in the rolling stock or railroad industry.