Technical Support Specialist
2 days ago
Montreal administrative region, QC, Canada
Motion Recruitment
Full-time
$60,000 - $80,000 Contract
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Elevate your career as a Bilingual Technical Support Specialist in a tech environment dedicated to accessibility. This position combines your technical skills with the opportunity to support users who depend on assistive technologies.
In this role, you will provide key technical assistance in both French and English, diagnosing and resolving issues across various platforms. Your experience with accessibility tools will enhance user experiences and drive impactful resolutions. This role is perfect for those who enjoy problem-solving and making a difference in customers' daily lives.
Key Responsibilities
• Assist users in both French and English with tech inquiries
• Diagnose and resolve software and hardware challenges
• Provide detailed documentation of support interactions
• Collaborate across teams to improve technical solutions
• Maintain a proactive approach to customer support
Requirements:
• Bilingual communication in French and English
• Proven track record in technical support
• Familiarity with assistive and accessibility technologies
• Strong problem-solving skills with full case ownership
• Must be authorized to work in Canada Utilize your bilingual abilities and technical aptitude to deliver essential support and improve user accessibility.
Key Responsibilities
• Assist users in both French and English with tech inquiries
• Diagnose and resolve software and hardware challenges
• Provide detailed documentation of support interactions
• Collaborate across teams to improve technical solutions
• Maintain a proactive approach to customer support
Requirements:
• Bilingual communication in French and English
• Proven track record in technical support
• Familiarity with assistive and accessibility technologies
• Strong problem-solving skills with full case ownership
• Must be authorized to work in Canada Utilize your bilingual abilities and technical aptitude to deliver essential support and improve user accessibility.