Quality Management System

Pacific Pilotage Authority

Quality Management System (QMS) Specialist

• A federal Crown Corporation based in downtown Vancouver, the Pacific Pilotage Authority (PPA) provides safe and efficient marine pilotage services in the coastal waters of British Columbia, including the Fraser River
• PPA oversees dispatch and launch operations at stations in Vancouver, Victoria, Steveston and Prince Rupert. A progressive employer with a mandate critical to the economy of Canada. The PPA is wholly self-funded, complex, small, and nimble. PPA employs a diverse workforce of approximately 125 professionals
• PPA, a non-appropriated crown organization, generates revenue through pilotage service charges paid by shipping companies that access the coastal waters of British Columbia with the assistance of licensed pilots
• PPA is governed by a Board of Directors appointed by the Government of Canada
• PPA offers a dynamic work environment and competitive compensation benefits, including a defined benefit pension plan
• For more information about PPA, please visit https://www.ppa.gc.ca/welcome

About the Role

This is an exciting opportunity to help strengthen the systems, standards, and safeguards that support safe marine pilotage across British Columbia’s coast. As the PPA continues to modernize its operations, the Quality Management System (QMS) Specialist will play a key role in building practical, high-impact processes that keep our vessels, people, and regulatory commitments moving forward.

The QMS Specialist is responsible for managing an integrated management system for PPA’s pilot vessels, shore-based offices, and regulatory compliance requirements in collaboration with the Director, Fleet Operations. This role is responsible for the day-to-day administration of the Authority’s Quality Management System (QMS), ISO 9001 Compliance Program, health and safety governance, and the Joint Health and Safety Committee (JHSC).

The role also provides direct operational support to the Director, Fleet Operations and, where directed, to the CTO and COO. We are seeking a candidate with experience in the maritime industry with technical proficiency in quality, health, safety, environment, and regulation, including performing ISO/ISM audits.

Key Responsibilities

1. Quality Management System (QMS) Administration

• Serve as the day-to-day administrator of the PPA’s Quality Management System, under the direction of the Director, Fleet Operations
• Maintain and organize all QMS documentation, ensuring version control, accessibility, and currency
• Chair quarterly QMS meetings; prepare agendas, facilitate discussions, record minutes, and distribute action logs
• Monitor QMS action items and follow up with responsible parties to ensure timely completion
• Support the integration of QMS obligations arising from forthcoming Pilotage Act requirements, flagging new workload or compliance gaps to the Director
• Maintain a document register and review schedule to ensure all controlled documents are current

2. ISO 9001 Compliance & Auditing

• Administer ongoing ISO 9001 compliance activities, including maintaining the non-conformance register and tracking corrective actions to closure
• Plan and conduct internal audits, including internal vessel audits
• Coordinate external/third-party audit logistics, including scheduling, document preparation, and auditor liaison; prepare findings summaries for review and sign-off by the Director, Fleet Operations prior to submission to senior leadership
• Develop and maintain audit schedules, checklists, and evidence records
• Prepare regular compliance status reports for the Director, Fleet Operations

3. Health & Safety Governance

• Establish and operationalize the Joint Health and Safety Committee (JHSC) in accordance with CLC requirements
• Develop, maintain, and distribute all JHSC-required documentation, including meeting minutes, inspection records, and incident reports
• Manage office safety equipment inventory, including:
  • – First aid kits – inspection, restocking, and compliance records
  • – Fire extinguishers – service scheduling and records
  • – Automated External Defibrillators (AEDs) – maintenance and certification
• Act as a first point of contact for health and safety inquiries from operations staff; elevate issues requiring management judgement to the Director

4. ERMS Support

• Provide administrative support for the Enterprise Risk Management System (ERMS) under the direction of the Director, Fleet Operations as needed

5. Operational Support

This role provides direct support to the Director, Fleet Operations and, where directed, to the broader operations team including the CTO and COO.

• Support