Student, Site Reliability Analyst

At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. Our student and new graduate programs offer a chance to explore Sun Life from the inside. You’ll make a difference in the lives of our customers and communities, while building the skills and experience that allow you to grow in a meaningful and rewarding way.

Job Description
This role requires Reliability Status Clearance. In addition to a law enforcement inquiry and a credit check, as part of your application, the Government of Canada will ask if you lived or travelled outside of Canada for 6-consecutive months during the last 5 years, and you must account for all activities during this time. Important: Obtaining Reliability Status Clearance within a reasonable amount of time is a condition required to start employment for this role at Sun Life.
The Student, Site Reliability Analyst works within the Event and Performance Management practice to drive excellence and innovation to support project and operational delivery priorities. The role combines software and systems engineering to ensure applications and infrastructure are stable and performing optimally. SRA ensures critical internal and external digital services maintain reliability and uptime appropriate to client’s needs while keeping an ever-watchful eye on identifying capacity and performance concerns. The SRA mindset uses engineering principles to constantly find ways to improve applications, systems and services. The role understands the big picture of how systems relate to each other to put in value add end to end monitors, identifies optimization opportunities and improves productivity through automation. Using a breadth of monitoring and development tools the SRA will limit the amount of time spent on operational work, provide data to prevent future incidents and take proactive actions to prevent potential outages. This mindset will help Event and Performance Management on the journey towards Artificial Intelligence for Operations. Working in a dynamic agile environment intellectual curiosity, problem solving, collaboration, valuing diversity and openness is key to success. As with many IT services, there is an expectation of availability off hours for client impacting changes or troubleshooting activities; Event and Performance Management provides services globally and therefore requires 24x7 support.Term Length: 4-months, 8-monthsWhat you will do?* Collaborate with other teams for the consultation, design, implementation and management of monitoring tools, dashboards and reports.
* Analyze metrics, identify trends and execute processes and strategies to address any risks to reliability.
* Collaborate with internal business partners, such as our IT Support Teams, System Architect, IT Security and Enterprise Account Management for operational execution and service delivery of technology needs.
* Create and implement knowledge documents, focusing on usability, content verification and accuracy.
* Participate and contribute to industry related developments and training to be shared among team members while continuously contributing to our roadmap strategyWhat do you need to succeed?* Currently enrolled in University degree/College diploma in computer sciences, information systems or information technology with a April **2027 or later graduation date
* Prior experience in supporting technology in an operational role.
* Prior working experience with all stages of systems development and implementation efforts, including requirements elicitation, architecture, design, development, testing, training, support, and maintenance.
* Prior experience working with Enterprise delivery methodologies such as Agile (ITIL knowledge welcomed)
* Experience with operational monitoring & performance management tools such; Broadcom Monitoring Suite (APM, DX APM), xMatters and other similar technologies.
* Experience with , Autosys Batch Job Scheduler suite of tools or similar.
* Experience or familiarity with Release Management tools (i.e. Broadcom CDD or similar)
* Experience with Splunk or other software for searching, monitoring, and examining machine-generated Big Data.
* Experience with CyberArk on any other similar security tool used for the security of privileged accounts through password management.
* Strong written and verbal communication, organization, strategic thinking and planning skills.
* Ability to analyze and present data using a variety of tools and techniques in the areas of business analysis and business intelligence principles to create executive dashboards and reports.
* Strong collaboration skills, self-starter, strategic thinker, negotiator and consensus builder.What is in it for you?**
* At Sun Life, you will be joining a purpose driven organization focused on helping Canadian’s achieve lifetime financial security and l