Customer Onboarding Manager

4 days ago

Vancouver, Metro Vancouver Regional District, Canada Tipalti Full-time $80,000 - $100,000 Contract

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The ideal candidate is self-motivated, proactive in understanding customer needs, and experienced in moving customers through the implementation of Tipalti’s SaaS products
Bachelor's degree in a relevant field or equivalent practical experience
4+ years of implementation, project management, consulting, or customer success experience with SaaS applications
Excellent project management, communication, and problem-solving skills
Ability to work in a fast-paced, deadline-driven start-up environment
Passionate about customer service and proactively identifying solutions
(Desirable) Hands-on experience implementing and/or integrating with ERP applications such as NetSuite, QuickBooks, Intacct, etc
(Desirable) Accounts Payable and Procurement knowledge
(Desirable) Ability to read, debug, and understand web applications (HTML, CSS, JavaScript, API calls, etc.)

As a Customer Onboarding Manager, you will be leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution and global payments solution
Lead the implementation of Tipalti's rapidly growing, cloud-based accounts payable automation solution, ensuring a seamless experience for our customers
Deliver exceptional service, becoming a trusted advisor and advocate for each customer throughout their journey with Tipalti
Guide customers through the technical integration process, providing expert problem-solving assistance
Oversee project timelines, tasks, and development efforts, keeping customers on track and exceeding expectations
Contribute to the internal knowledge base, capturing lessons learned and empowering colleagues