Technical Support Specialist Industrial Systems
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Apply industrial troubleshooting and commissioning expertise as a Technical Support Specialist supporting Tekna customers worldwide. Coordinate service needs and system solutions.
This experienced technician supports Tekna systems through first-line troubleshooting, after-sales coordination, and replacement-part quotations. The work connects customers, operations, and engineering to support system operation and customer satisfaction. French and English proficiency supports international customer communication.
Key Responsibilities:
- Provide first-line technical support for troubleshooting and problem resolution
- Coordinate after-sales services and customer technical inquiries
- Prepare quotations for replacement parts and technical services
- Develop troubleshooting guides and technical service documentation
- Analyze recurring issues and identify reliability improvements
Requirements:
- DEC in mechanical, electrical, industrial maintenance, or relevant training
- Three to five years in technical support or field service
- Experience with commissioning, maintenance, or technical customer support
- Professional proficiency in French and English
- Willingness to travel internationally approximately fifteen to thirty percent
Use industrial support, commissioning, and customer communication expertise to strengthen Tekna system service and technical problem resolution worldwide.
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