Technical Support Specialist
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Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise? Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you
We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.
This is a full-time, permanent (CDI) position based at our Montreal, QC site.
Your Job
- Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.
- Build personalized customer relationships by delivering an exceptional client experience.
- Escalate incidents to the development team and ensure their follow-up until resolution.
- Communicate customer feedback to the product development team.
Your Profile
- Strong understanding of basic network protocols and email security
- Excellent logical, analytical, and problem-solving skills
- Customer service orientation with the ability to manage high-level clients under pressure
- Experience troubleshooting SMTP issues on Hornetsecurity products
- Professional proficiency in English and French – any additional language is a plus
- Free space for innovation and autonomy in a fast-growing international company & Opportunities for personal and professional development.
- Short decision-making processes and flat hierarchies in an open work environment.
- Additional sick leave days and public holidays & Home-office option and flexible working hours.
- Collective insurance plan & Be-Active Bonus – we support your health with a contribution towards your membership in fitness and sports clubs.
- “Way to Work” goodie & Team events and regular global meetings.
- Temporary employee exchange program – opportunity to work at our global offices and explore the world (e.g., Malta, Madrid, Berlin, Washington D.C.).
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