Processing Administrator

Billyard Insurance Group (BIG) is a leading force in the insurance industry, committed to attracting the best insurance professionals and equipping them with cutting‑edge technology, tools, and unwavering support to thrive in today's dynamic insurance landscape. With a strong presence and continuous growth, we boast over 80 locations across Canada. Our dedication to excellence has earned us prestigious recognition, including being featured on Insurance Business Canada's esteemed Top Brokerages list for the past three years and securing a spot as one of Canada's Top Growing Companies in the renowned Globe and Mail's Report on Business. At Billyard Insurance Group, our mission is clear: to establish a nationally recognized insurance brokerage brand that empowers brokers and leads the digital insurance revolution.

Behind every exceptional client experience is a team that keeps the business running seamlessly. As a Processing Administrator, you'll play an integral role in ensuring insurance documents, transactions, and communications are processed accurately and efficiently.

Working closely with the Processing Manager and internal insurance professionals, you'll help maintain the integrity of our broker management system, support daily operations, and ensure documentation and transactions are completed accurately and on time. Your attention to detail and organizational skills will help create efficient workflows that support our brokers and ultimately deliver outstanding service to our clients.

What does the Processing Administrator do?

• Process daily electronic and physical insurance documents with accuracy and efficiency.
• Sort, review, scan, and maintain insurance documentation within our broker management system.
• Monitor and manage processing‑related email correspondence, ensuring inquiries are directed and addressed promptly.
• Communicate with insurance brokers to obtain missing documentation and resolve processing discrepancies.
• Review incoming electronic transactions, identify potential errors, and take appropriate action.
• Coordinate broker cheque processing and prepare documentation for timely distribution.
• Maintain organized electronic records to support compliance and operational efficiency.
• Assist with monthly renewal inspections and policy reviews.
• Support reporting and administrative activities within the Processing Department.
• Identify opportunities to improve processes and contribute ideas that enhance efficiency and service delivery.
• Collaborate with team members across departments to support shared goals and a positive workplace culture.
• Participate in ongoing learning and training while supporting the onboarding of new team members as needed.

Does this sound like you?

You're someone who takes pride in getting the details right. You enjoy creating order, solving problems, and ensuring work is completed accurately the first time. You're organized, dependable, and comfortable managing multiple priorities in a fast‑paced environment.

You may not have insurance experience yet - you're eager to learn, embrace new technology, and build a long‑term career with a growing organization.

You’ll Be Successful In This Role If You

• Thrive in an administrative role where accuracy and organization are essential.
• Have exceptional attention to detail and enjoy working with documents and data.
• Communicate professionally and confidently with colleagues and internal stakeholders.
• Take initiative and enjoy identifying more efficient ways of working.
• Are comfortable learning new systems and technology.
• Work well both independently and as part of a collaborative team.
• Can prioritize competing tasks while maintaining accuracy and meeting deadlines.
• Approach challenges with a positive attitude and a solutions‑focused mindset.
• Value accountability, professionalism, and providing exceptional internal service.

Required

Qualifications

• Secondary school diploma or equivalent.

Assets

• Post‑secondary education in Business Administration, Office Administration, Finance, Insurance, or a related field.
• Previous administrative experience in a professional office environment.
• Experience with Direct Bill Processing or exposure to the insurance industry is considered a strong asset.
• Strong computer skills, including proficiency with Microsoft Office.
• Excellent data entry accuracy and organizational skills.
• Ability to learn new software and business systems quickly.

What We Offer

• People-focused company culture
• Comprehensive benefits including medical, vision, dental, and Employee Assistance Program (EAP)
• 3 weeks' of paid v