Enterprise Platform Support Engineer

Who we are

You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Doane Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ about 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

As an Enterprise Platform Support Engineer your responsibilities will include:

• Support enterprise platforms, including integrated Microsoft 365 solutions such as SharePoint, Teams, Power Apps, Power Automate, Copilot Studio, and related SaaS applications
• Ensure availability, performance, and reliability of production systems and Azure-based microservices
• Act as a Tier 2 escalation point for complex incidents impacting business-critical services
• Partner with technology engineering teams to stabilize production workloads and proactively reduce incident recurrence through root cause analysis and remediation
• Contribute to service monitoring, alerting, and performance optimization
• Manage and support SaaS integrations, including APIs, connectors, and identity flows
• Troubleshoot end-to-end service issues across Microsoft 365, custom Azure applications, and third-party SaaS platforms
• Support identity, authentication, and access management across cloud platforms (e.g., Entra ID, SSO, conditional access)
• Monitor application health using Azure Monitor, Application Insights, and third-party dashboards
• Support release validation, deployment monitoring, and post-release stabilization to ensure seamless production performance
• Support and govern AI Copilot agents built using Copilot Studio and Agent Builder
• Monitor AI agent performance, response quality, and usage patterns to ensure effective and reliable outcomes
• Troubleshoot AI agent-related issues, including latency, data access, and integration dependencies
• Enforce governance standards for AI solutions, including access controls, lifecycle management, and responsible AI practices
• Experience with monitoring and observability tools (Azure Monitor, Application Insights)
• Strong troubleshooting across distributed cloud environments
• Experience supporting production systems in enterprise environments
• Knowledge of incident, problem, and change management practices
• Ability to work across cross-functional teams (engineering, security, business stakeholders)
• Experience supporting or governing AI / Copilot solutions
• Exposure to automation and scripting (PowerShell, Power Platform, or similar)
• Familiarity with DevOps or cloud-native support models
• High availability and stability of enterprise platforms
• Reduced incident volume through proactive problem management
• Improved performance and adoption of Copilot and AI-enabled services
• Strong collaboration with engineering teams to enable resilient, scalable platforms
• Increased automation and operational efficiency across support processes
• Provide operational activities whenrequiredafter-hours and on weekends
• Other relevant duties as assigned andrequired

Doane Grant Thornton

If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Doane Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens

Want to learn more about who we are and how we live our purple every day? Read our colleagues’ stories at www.discoveryourpurple.ca

Think you’ve got what it takes to be an Enterprise Platform Support Engineer? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick:

• 5-8 years of experience in Enterprise application support
• Bachelor’s degree preferred (engineering or information systems related field)
• Owns support for specific platforms or service domains (e.g., Teams, SharePoint, integrations)
• Resolves complex incidents (Tier 2) impacting business services
• Troubleshoots en