Guest Experience Supervisor Jasper Skytram

Guest Experience Supervisor Jasper Skytram

Pursuit Collection Jasper, AB$21 an hour - Full-time Job detailsPay$21 an hourJob typeFull-timeLocationJasper, ABFull job descriptionAt Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

ROLE & RESPONSIBILITIES

• Supervise the daily operations of the guest services team: allocation of stations, cash tills, and task assignments
• Lead and guide the Guest Service team by assigning duties, scheduling breaks, and ensuring high-levels of performance and guest satisfaction
• Handle complex guest inquiries, complaints, and escalations through various channels (email, phone and in-person)
• Ensure all guest interactions are handled with professionalism and efficiency
• Oversee the use of point-of-sale systems and SkyTram flight scheduling to ensure smooth operations and minimal wait times
• Assist with onboarding, training, and ongoing development of Guest Services Agents to ensure team effectiveness and knowledge of procedures
• Maintain communication with lift operators, ticket sales, group sales, and travel agents to ensure consistent guest experience across all touchpoints
• Monitor cash handling procedures, assist with cash outs, prepare deposits, and assist in financial reporting
• Oversee the preparation and validation of operational and financial reports
• Address guest complaints and operational issues promptly, ensuring timely resolution or escalation to management when necessary
• Assist with client and partner account balancing, ensuring proper documentation and communication for financial transactions
• Monitor guest feedback and service delivery, identifying areas for improvement and providing guidance to agents

REQUIRED SKILLS & QUALIFICATIONS

• 2-4 years in hospitality with previous supervisory skills is an asset.
• Strong computer proficiency (Word, Excel, POS)
• Passionate about hospitality and creating memorable experiences for guests
• An ability to guide staff, provide positive reinforcement, and encourage success
• Strong ability to multitask and prioritize in a fast-paced environment
• Able to practice conflict resolution and problem-solving skills during stressful situations
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment at high altitudes.
• Be prepared for all weather conditions (Snow, Rain, Wind, Hail)
• Secondary language skills are an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
• The starting wage for this role is $21.00

About Us:

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce i