Associate Director, Business Solutions

Associate Director, Business Solutions (Software Development)

Organization: Workplace Safety and Insurance Appeals Tribunal

City: Toronto, ON

Job Term: 1 Permanent

Compensation Group: Management Compensation Group

Job Code: M11

Salary Range: $110,638 - $155,942 per year

Hours of work: Minimum of 36 ¼ hours / week

Language of Position(s): English Posting Status: Open

The Workplace Safety and Insurance Appeals Tribunal (www.wsiat.ca) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board.

The WSIAT is currently seeking a highly motivated, experienced IT manager to provide leadership, direction and expertise in the management and delivery of the WSIAT’s portfolio of IT business application solutions. This hands-on role directs and oversees software development and quality assurance for the Tribunal’s internally developed and externally sourced software applications, using Microsoft-aligned development platforms and frameworks.

The ideal candidate will have a software development background with progressive growth through team leadership and software development supervision/management, and a product management mindset.

Preferred Start Date: October 2026

What can I expect to do in this role?

• Lead a team of C#/.Net/SharePoint/website software developers in delivering business solutions to meet the diverse needs of the organization.
• Provide overall strategic and operational leadership of information technology business solutions for the Tribunal, including planning, development, testing, maintenance, evaluation, and coordination of all software development-related initiatives.
• Lead innovation, integration and standardization in the structure and processes relating to software development that meet the core needs of the Tribunal while maintaining a modern development framework and approach.
• Utilize judgment and latitude to effectively meet with, and consult extensively with, clients throughout the Tribunal.
• Own and provide end-to-end support and product management for the Tribunal’s portfolio of business application solutions, both custom developed and externally sourced.
• Oversee the selection and management of IT application solution service providers optimizing a mix of in-house and outsourced services.
• Manage a team of union and excluded software developers by providing work guidance, mentorship, and performance management.

How do I qualify for this role?

Knowledge and Experience:

• A software development background with progressive growth through team leadership and software development supervision/management.
• Experience with overseeing product roadmaps for business-critical software solutions.
• Senior I&IT strategic and operational leadership skills to develop and deliver a vision for the Tribunal’s business application solutions, including planning, development, testing, maintenance, evaluation, and informed assessment of emerging technologies and competing options.
• Hands-on expertise in software development and methodologies, application architecture, and systems modernization.
• Knowledge of business systems analysis, design, implementation, testing, and risk management to direct staff in the development and evaluation of I&IT systems.
• Knowledge of data and information management practices, processes and enabling technologies.
• I&IT project management knowledge to manage and ensure integrated, cost-efficient and effective planning and management of concurrent projects.
• Knowledge of and practical experience with emerging technologies in modern software environments, including cloud-native platforms, AI-enabled tools, automation, APIs and integration services, low-code capabilities, and secure on-premise and hybrid architectures.
• Experience with budget and financial management practices, processes, methods and principles.
• Knowledge of software tools, legacy and modern development languages and platforms, and database technologies that underpin modern I&IT business solutions.
• Knowledge of human resources practices, policies and procedures to manage department staff, develop organizational capacity, conduct recruitment, establish performance standards

Leadership Skills:

• Ability to leverage strategic leadership skills to drive major change required for delivering key business solutions priorities for a modern forward-thinking I&IT group.
• Manage the team by communicating values, strategies, expectations, and promoting an engaged, collaborative and inclusive environment.
• Foster an environment of high performance, learning, growth and continuous improvement and builds a collaborative and customer-centric team c