Senior Major Incident Management Analyst
2 days ago
Quebec, Capitale-Nationale, Canada
1102 CSC Canada
Full-time
$90,000 - $120,000 Contract
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
Elevate your career at DXC as a Senior Major Incident Management Analyst in Quebec. This pivotal role involves leading major incidents to resolution with a focus on service restoration and continuous improvement.
As a key player in the Global Command Center team, you will spearhead major incidents, engage technical teams, and enhance processes to ensure effective service management. A minimum of five years in a similar role is required, along with strong ITIL proficiency and experience in regulated environments.
Key Responsibilities
• Acknowledge escalated incident tickets from the Command Center team
• Gather information from users regarding reported issues
• Confirm major incident classifications with stakeholders
• Initiate and lead major incident bridge calls
• Provide timely updates to leadership during incidents
Requirements:
• Minimum five years of experience in a similar role
• Strong understanding of ITIL ITSM processes
• Proficient with ITSM tools and technical analysis
• Ability to thrive in stressful situations
• Availability for varying shifts This role demands your expertise in service management and incident resolution for the critical operations at DXC.
Key Responsibilities
• Acknowledge escalated incident tickets from the Command Center team
• Gather information from users regarding reported issues
• Confirm major incident classifications with stakeholders
• Initiate and lead major incident bridge calls
• Provide timely updates to leadership during incidents
Requirements:
• Minimum five years of experience in a similar role
• Strong understanding of ITIL ITSM processes
• Proficient with ITSM tools and technical analysis
• Ability to thrive in stressful situations
• Availability for varying shifts This role demands your expertise in service management and incident resolution for the critical operations at DXC.