Manager, Demand Planning

In this role you will:

Demand Forecasting & Inventory Strategy

• Own the 12-to-18-month rolling demand forecast across all channels (retail, wholesale, DTC) and both countries (Canada and US), at the SKU and category level required for planning
• Partner with Sales, Marketing and Product/Merchandising teams on the consensus forecast, promotional planning, demand signals, and lifecycle decisions
• Build and maintain the baseline forecasts and the customer-specific forecasts for retail and wholesale partners
• Own the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team
• Set inventory targets, safety stock policy, reorder points, and lead-time assumptions across channels and DCs to balance service level with working capital efficiency
• Champion the planning for New Product Introductions (NPI) and End-of-Life (EOL) transitions to maximize sell-through and prevent dead stock
• Identify operational implications of marketing campaigns and site changes in partnership with the Marketing Team

Sales & Operations Planning (S&OP)

• Own the end-to-end S&OP process, including the monthly executive S&OP meeting, the pre-S&OP demand reviews, and the consensus forecast that aligns Sales, Brand, Merchandising, and Finance with operational supply
• Manage service levels, inventory health, landed cost across channels, the operating cadence and the operational metrics that span demand and supply in partnership with the Supply Chainteam
• Translate validated demand into firm Purchase Orders with target Cargo Ready Dates (CRDs); hand off to the Manager, Supply & Inbound Operations for execution

Performance & Cost Management

• Build the disciplines of a maturing enterprise including planning cadence, templates, SOPs, and reporting infrastructure that allow the function to scale with volume rather than headcount
• Own the demand planning KPI scorecard: forecast accuracy and bias by channel, in-stock rate, inventory turns, weeks of supply, aged and excess inventory %, working capital impact, purchase order accuracy
• Manage total inventory investment to plan; partner with Finance on working capital, inventory provisions, and the inventory line of the operating budget
• Continuously improve forecasting methodology, tools, and the data inputs that feed them
• Drive the inventory forecast, working capital plan, and budget reconciliation in partnership with the Finance Team

Team Leadership

• Lead, coach, and develop Demand Planners to support Retail, Digital, and wholesale channels; build a culture of analytical rigor, curiosity, and accountability
• Set clear goals, priorities, expectations, and performance standards for direct reports
• Foster a strong culture of collaboration and teamwork actively removing roadblocks and proactively developing the team to be highly cross functional
• Report on forecast accuracy, inventory health, inventory working capital impact, and supply commitments to the COO and broader leadership team.

The Qualifications and Experience we like to see:

• University Degree in Supply Chain Management, Business, Engineering or related discipline
• 3+ years in demand planning, supply chain planning, or commercial finance roles, with at least
• Demonstrated experience planning across multiple channels (retail, wholesale, DTC) and ideally both Canada and the US
• Track record of building or scaling a demand planning function in a high-growth environment
• Strong fluency in spreadsheet (Excel or Google Sheets) fluency
• Strong statistical and quantitative fluency with a comfort level in understanding signal vs noise, along with advanced Excel or Google Sheets skills
• Strong financial fluency, comfortable owning the inventory line of the budget and partnering with Finance on working capital and margin
• Experience with demand planning platforms that are rightsized for eCommerce-first technology stacks such as Shopify and Fulfil.io

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered up