Customer Satisfaction Manager at Uncle Wiener's Wholesale
4 days ago
Edmonton, Division No. 11, Canada
Uncle Wiener Wholesale
Full-time
$65,000 - $90,000 Contract
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
Drive customer satisfaction initiatives at Uncle Wiener's Wholesale in Edmonton, Canada, as a Customer Service Manager. Your leadership will enhance service quality and client relationships.
In this critical role, you will oversee the customer service team, addressing inquiries and complaints while promoting loyalty and satisfaction. Exceptional leadership and communication are vital as you strategize to improve service efficiency. You will coordinate with internal teams and suppliers to ensure optimal customer experiences.
Key Responsibilities
• Supervise daily operations and motivate the support team
• Resolve customer inquiries and feedback promptly
• Work with cross-functional teams for service enhancements
• Handle negotiations and conflict resolution gracefully
• Document and track service issues and resolutions
Requirements:
• Proven experience in customer service management
• Strong leadership and negotiation skills
• Ability to maintain professionalism with upset customers
• Organized and detail-oriented approach
• Proficient with tracking systems and documentation Lead efforts to boost customer satisfaction at Uncle Wiener's Wholesale in Edmonton, fostering lasting relationships.
Key Responsibilities
• Supervise daily operations and motivate the support team
• Resolve customer inquiries and feedback promptly
• Work with cross-functional teams for service enhancements
• Handle negotiations and conflict resolution gracefully
• Document and track service issues and resolutions
Requirements:
• Proven experience in customer service management
• Strong leadership and negotiation skills
• Ability to maintain professionalism with upset customers
• Organized and detail-oriented approach
• Proficient with tracking systems and documentation Lead efforts to boost customer satisfaction at Uncle Wiener's Wholesale in Edmonton, fostering lasting relationships.