Customer Care Specialist
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Dayuse.com
Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.
This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
- Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
- Coordination of reservation requests including eventual book-out situations
- Processing reviews, complaints, and claims via several online tools and CRMs
- Deliver a high level of guest satisfaction management (we offer a 100% response service)
- Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
- Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
- Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond
So if you are:
- fully fluent English and French
- experienced/familiar with North American business culture
- an excellent communicator and have a strong sense of diplomacy
- a former hospitality worker: front desk, guest relations, or reception is ideal
- at ease with internet tools including Google Suite, Microsoft Office, Excel, etc.
- dynamic, reactive, and able to prioritize busy workloads
You'll get:
- Contract: Full time permanent position (CDI)
- Compensation: 40-50K$/year + bonus for each week-end worked
- Start: ASAP
- Shift hours: weekends until 6 pm (1/2 month) and weekdays until 6 pm or 9 pm depending on the shift
- Days off: 2 per week, on weekdays or week-ends depending on the shift
- Location: Montreal
- Remote working 2 days/week after 6 weeks
- The package includes a comprehensive healthcare plan
- Career opportunities in a fast-paced, rapidly growing environment
Recruitment process:
- HR Call Interview
- Interview with Chief Sales Officer
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-timeIndustries
Hospitality
Referrals increase your chances of interviewing at Dayuse.com by 2x
Get notified about new Customer Care Professional jobs in Montreal, Quebec, Canada.
E-Commerce Customer Service Representative
Customer Service Representative - Part-Time
Mont-St-Hilaire, Quebec, Canada 2 weeks ago
St-Bruno-de-Montarville, Quebec, Canada 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
-
Customer Care Specialist
2 days ago
Montreal, Montreal (administrative region), Canada Dayuse.com Full-timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Dayuse.comOur Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.This role will ensure day-to-day business...
-
Customer Success Specialist
1 day ago
Montreal, Montreal (administrative region), Canada Amilia Full-time $70,000 - $90,000 ContractOverview Join to apply for the Customer Success Specialist role at Amilia. Amilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management,...
-
Montreal, Montreal (administrative region), Canada Alvéole Full-time $64,756 - $80,945 ContractUne entreprise de services écologiques recherche un(e) Représentant(e) du service à la clientèle à Montréal. Le candidat idéal doit être bilingue, organisé et capable de gérer plusieurs demandes tout en offrant un soutien rapide et efficace aux clients. Un intérêt pour la durabilité et les abeilles est fortement encouragé. Cette opportunité...
-
Spécialiste expérience client
3 days ago
Montreal, Montreal (administrative region), Canada AJW Group Full-time $42,705 - $52,348 ContractAJW Technique Inc. is hiring a Customer Experience Specialist (Spécialiste expérience client) for a permanent full‑time position (40 h per week) based at 7055 Alexander Fleming Street, Saint‑Laurent, QC H4S 2B7. Key Responsibilities Gestion de la relation client / Customer relationship management Act as the primary point of contact for assigned...
-
Bilingual Privacy
4 days ago
Montreal, Montreal (administrative region), Canada Intello Technologies Inc. Full-time $42,000 - $54,000 ContractTELUS Privacy Request Centre is hiring a Customer Service Representative to support the privacy program across TELUS brands. This temporary 6-month development opportunity emphasizes privacy-focused customer service and a path to expertise in privacy practices.The role requires bilingual French-English communication, meticulous record-keeping, and a...
-
Montreal, Montreal (administrative region), Canada Dialogue Full-time $65,000 - $90,000 ContractSpécialiste en soins cliniques | Clinical Care Specialist Dialogue est le principal fournisseur de soins virtuels au Canada. En perfectionnant notre Plateforme de santé intégrée, nous offrons des programmes exceptionnels de santé et de bien-être en ligne (soins primaires, santé mentale, TCCi, PAE et bien-être) aux organisations qui souhaitent...
-
Montreal, Montreal (administrative region), Canada 21 TSI Full-time $30,307 - $34,440 ContractAfter-Sales Mechanical Customer Support Specialist / Spécialiste du support mécanique après-vente Join to apply for the After-Sales Mechanical Customer Support Specialist / Spécialiste du support mécanique après-vente role at 21 TSI Spécialiste en Support Client, Mécanique (Après-Vente) 21 TSI réinvente l’industrie du sport et construit le futur...
-
Manager Customer Success
1 day ago
Montreal, Montreal (administrative region), Canada TELUS Health Full-time $80,000 - $120,000 ContractJoin to apply for the Manager Customer Success role at TELUSJoin to apply for the Manager Customer Success role at TELUSGet AI-powered advice on this job and more exclusive features.TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the...
-
Customer Success Manager
2 days ago
Montreal, Montreal (administrative region), Canada Nakisa Full-time $80,000 - $100,000 ContractCustomer Success Manager About Nakisa Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission‑critical operations for 1,100+ organizations in 135 countries and serves millions of users. We are building the next wave of enterprise applications...
-
Strategic Customer Success Partner
1 day ago
Montreal, Montreal (administrative region), Canada Amilia Full-time $70,000 - $90,000 ContractA dynamic SaaS company in Montreal is seeking a Customer Success Specialist. The role involves proactively managing client accounts, ensuring product adoption, and driving revenue growth through strategic upselling. Ideal candidates have 3+ years in B2B account management, strong bilingual communication skills in English and French, and proficiency in CRM...
