Ecommerce Customer Support
3 days ago
, Canada
MS2 Bilingual
Full-time
$21,000 - $28,000 Contract
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Free with email or Google
About the job Ecommerce Customer Support (Part-time)
POSITION:EcommerceCustomerSupportSpecialist
LOCATION:Remote,workingwithaCanadianRetailer
HOURS:EASTERNSTANDARDHOURSWEEKDAYS/WEEKENDSSHIFTS
YouwillworkwithaCanadianRetailerprovidingcustomerswithagreatexperiencethatkeepsthemshoppingYouwillworkaspartofateamtohelpcustomersviatelephoneoremail,andtoensureanyissuesareresolvedaccuratelyandquickly.
TheroleisremoteandWFH.Youmusthaveaquietandsuitableworkenvironment.
What you will do in this role
Respondtocustomerinquiriesbyphoneoremailinafriendly,timely,andprofessionalmanner.
- Resolvecustomerissues,frombillingandshippingissuestohelpingcustomersnavigatethewebsite.
- Maintainup-to-datecustomerinformation.
- Researchproductinformationandthewebsitetostayinformedandassistincustomerinteractions.
- Befriendly,professional,andsolution-focusedineverycustomerinteraction.
- Providewardrobesolutionsbyofferingcoordinatingitemsorotherwardrobeessentials.
- Beateamplayerbylookingoutforcolleaguesandhelpingwheneverpossible.
- Performanyotherad-hocdutiesasprescribed.
And your qualifications include
- -Ideallyatleast1yearincustomerserviceroleinretailorecommerce.
- -ProficiencywithMicrosoftOfficeapplications
- -Experiencewithpopulartoolslikeisaplus
- -Awesomeorganizational&interpersonalskills,especiallyphoneetiquette
