EDM Support Consultant for Kainos

24 hours ago
Brunswick Parish, NB, Canada Kainos Full-time $70,000 - $110,000 Contract
Accelerate your career as an EDM Support Consultant with Kainos, focusing on delivering exceptional support to customers using Workday solutions. Be part of a team that values creativity and collaboration. In this role, you will engage with clients to provide post-deployment support for their EDM systems. You will troubleshoot issues and work collaboratively to ensure customers derive value from Workday products. This position offers the chance to contribute to knowledge sharing and process improvements in a supportive work environment.

Key Responsibilities
â€
¢ Offer effective configuration and troubleshooting post-deployment â€
¢ Ensure compliance with SLAs to maintain satisfaction â€
¢ Identify root causes and resolve support requests â€
¢ Support and guide customers during feature rollouts â€
¢ Create and maintain documentation for internal learning

Requirements:
â€
¢ Prior customer-facing experience in consulting roles â€
¢ Understanding of Workday products is essential â€
¢ Clear communication skills for client interactions â€
¢ Ability to work independently within remote teams â€
¢ A proactive approach to learning and solutions Utilize your experience in customer support and Workday to make a meaningful impact at Kainos.

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