Ambulance Communications Officer I
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- Process emergency and non-emergency requests for ambulance and fire response
- Communicate with individuals under stress
- Provide pre-arrival instructions
- Direct and coordinate ambulance and fire unit movement
- Operate complex computer-aided telecommunications equipment
Summary Of Duties
- Process emergency and non-emergency requests for ambulance and fire response
- Communicate with individuals under stress
- Provide pre-arrival instructions
- Direct and coordinate ambulance and fire unit movement
- Operate complex computer-aided telecommunications equipment
Qualifications/Skills
- Minimum 18 years of age, and Grade 12 education or equivalent
- Communicate effectively and tactfully, both oral and written
- Read, interpret, understand and apply complex and overlapping policies
- Strong multi-tasking, organizational and prioritization skills
- Ability to maintain control under pressure, work at a fast pace in an unpredictable environment
- Demonstrate problem-solving and critical thinking
- Make sound, independent decisions, and exercise discretion during emergency/difficult/stressful situations, and be accountable for such decisions
- Establish and maintain effective working relationships with coworkers and stakeholders
- Strong computer literacy, data entry, retrieval and keyboarding skills
- Experience in Emergency Services would be an asset
Job offer is conditional on: successful criminal background check, current standard first aid and CPR certificate; successful completion of all training requirements and ACO Provincial Certification; and Restricted Radio Operator Certification.
Candidates will be required to attend and successfully complete a 12-week FT training program.
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