Entry-Level Support Analyst at Euna
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Key Responsibilities
• Address customer inquiries through various communication channels
• Troubleshoot and resolve software-related issues
• Maintain detailed records of customer interactions
• Contribute to FAQs and documentation based on your experiences
• Support during off-hours and holidays as needed
Requirements:
• Experience in a technical support or customer-facing role
• Excellent verbal and written communication abilities
• Familiarity with ticketing systems and basic tech concepts
• Basic knowledge of software navigation and web functionalities
• Exposure to the public sector is beneficial Harness your troubleshooting talents and customer service passion as an Entry-Level Support Analyst at Euna Solutions.
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