Crew Chief

• A flexible schedule;
• Attractive benefit plan.

Founded in 2000 by three former Royal Canadian Air Force (RCAF) CF-18 fighter pilots who identified an opportunity to improve military readiness training, Top Aces has since established itself as the world leader in contracted adversary air (ADAIR) services and joint terminal attack controller (JTAC) training.

We pride ourselves on our unblemished safety record, having flown an industry leading 130,000+ hours of operational training without accident in support of customers worldwide, including Canada, the U.S., Germany, and multiple other NATO allies and international partner nations.

Our vision is to be the most trusted provider of innovative defense training solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries to succeed against evolving threats.

Top Aces’ dynamic team contributes to delivering on our purpose of training the next generation of combat leaders by living our values of Service, Integrity, Excellence, and Together every day

Join our team

Essential Duties and Responsibilities:

The Crew Chief (CC) (Production) reports to the Production Manager, is a working member of the team and has the ability to satisfactorily direct and supervise the work of others, He/She is responsible and accountable for the performance of his/her assigned crew. The CC will coordinate the assignment of personnel to maximize production flow and is expected to sign or coordinate the signing of the Maintenance Releases for non-licensed personnel. Within the assigned area of responsibility, or zone, duties will also include but are not limited to:

• Planning, coordinating, and executing the daily work;
• Assisting in the development of, and being accountable to, the production plan;
• Resolving material, tooling, and engineering issues affecting the plan;
• Estimating and define the planned repair;
• Assigning and directing the work of maintenance personnel within their category. May provide direction to other categories assigned to them who are working directly within their area of responsibility;
• Providing practical on-site training and coaching to maintenance personnel;
• Ensuring airworthiness and safety policies, processes and standards are adhered to;
• Ensuring work safety standards are complied with;
• Ensuring aircraft and related maintenance records are complete;
• Exercising "ownership" of their area of responsibility
• Ensuring adequate hand-off information is provided to personnel in Maintenance Control (Line) and to those on the next shift (Line and Heavy Maintenance); and
• Ensuring a safe and tidy workplace.

People Management Responsibilities:

• Coaching & Mentoring - Helping team members grow, providing feedback, and guiding their career development.
• Communication - Ensuring clear, open dialogue between team members and upper management.
• Conflict Resolution - Addressing challenges and disputes within the team in a fair and constructive way.
• Performance Management - Setting expectations, tracking progress, conducting yearly evaluations/assessments and addressing underperformance constructively
• Motivation & Engagement - Keeping the team inspired, maintaining morale, and fostering collaboration.
• Delegation & Efficiency - Assigning tasks based on strengths and workload balance.
• Disciplinary Management - Addressing misconduct professionally through structured corrective measures.
• Responsible for approving employee timesheets (where applicable), leave requests and expense reports for all base employees.

Education and/or Work Experience Requirements:

• Minimum three (3) years of experience with flight and maintenance operations;
• Leadership skills and the ability to lead a team in a diversified and changing high tempo environment;
• Positive, professional attitude, identify and resolve issues proactively with minimal supervision;
• Hold a valid Transport Canada M2 license, an asset;
• Strong knowledge of Ramco, an asset;
• Proven track record to support and lead safe operations: OHS, Flight Safety, procedures, Human Factors etc.
• Good customer service skills;
• Good time management and organizational skills;
• Strong communicator who disseminates and obtains information with discretion professionalism and diplomacy;
• Computer literate, Microsoft and email applications;
• Ability to multitask and prioritize competing demands;
• Positive, professional attitude and the ability to take initiative and be a self-starter;
• Good problem solving and troubleshooting skills;