Help Desk IT Support L1/L2
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Spécialiste en soutien informatique (niveaux 1 et 2) | IT Help Desk Specialist (Level 1 & 2)
Rustica Foods | Anjou, Montréal, QC | Temps plein / Full-time | Sur place / On-site
À propos du poste
Rustica Foods est en pleine croissance, et notre équipe informatique aussi Nous recherchons un(e) spécialiste en soutien informatique de niveaux 1 et 2, autonome, débrouillard(e) et orienté(e) vers le service à la clientèle.
Vous assurerez le soutien technique aux employés de nos bureaux et de nos installations de production, dans un environnement manufacturier dynamique. Vous collaborerez directement avec le gestionnaire des TI pour les opérations quotidiennes et les projets d’infrastructure informatique.
Principales responsabilités
- Fournir du soutien technique de niveaux 1 et 2, sur place et à distance.
- Gérer, prioriser, documenter et résoudre les demandes dans notre système de billetterie.
- Installer, configurer et dépanner Windows 10/11, les logiciels et les profils utilisateurs.
- Assurer le soutien de Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, comptes et licences).
- Administrer les comptes utilisateurs, les groupes et les autorisations dans Active Directory.
- Installer, entretenir et dépanner les ordinateurs, les périphériques, les imprimantes réseau, les numériseurs et les téléphones VoIP.
- Gérer les aspects informatiques liés à l’arrivée et au départ des employés : équipement, comptes et accès.
- Maintenir à jour les inventaires du matériel et des logiciels.
- Appliquer les bonnes pratiques de cybersécurité : MFA, protection des postes, mises à jour et contrôle des accès.
- Rédiger et maintenir la documentation technique et les articles de la base de connaissances.
- Collaborer avec le gestionnaire des TI, les fournisseurs et les autres départements.
Qualifications requises
- Au moins 2 à 3 ans d’expérience en soutien informatique (Help Desk) ou en assistance technique.
- Bonnes connaissances en réseautique, de niveau CompTIA Network+ : TCP/IP, sous-réseaux, DNS, DHCP et VLAN.
- Excellente maîtrise de Windows 10/11 et de Microsoft 365.
- Expérience pratique en administration d’Active Directory.
- Expérience avec les systèmes de billetterie et les processus ITSM.
- Solides compétences en dépannage matériel, logiciel et réseau.
- Excellent service à la clientèle, autonomie, sens de l’organisation et capacité à gérer plusieurs priorités.
- Maîtrise professionnelle du français et bonne connaissance de l’anglais.
Atouts
- Certifications CompTIA A+, Network+, Microsoft ou expérience équivalente.
- Connaissance de Microsoft Entra ID, Intune et de la gestion des appareils.
- Expérience en milieu manufacturier ou multisite.
- Connaissance des pratiques ITIL.
Postulez directement sur LinkedIn ou envoyez votre CV à hr@rusticafoods.com.
Seules les personnes sélectionnées pour une entrevue seront contactées.
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