Human Resources Coordinator

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will Be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

WHO WE ARE

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
• We Will Be Customer Centric.
• We Will Be Data Driven – System Thinking – Entrepreneurial.
• We are Committed to True and Shared Value Creation.
• We Will Be Human-Centered and AI Enabled.
• We are Committed to Caring About Each Other, Our Communities, Our Environment.

Job Description

The HR Coordinator provides responsive, accurate and timely administrative and operational support across core people processes. The role serves as a first point of contact for routine HR inquiries and helps employees and leaders navigate HR systems, employment & records management.

Working closely with Human Resources Managers and business partners, Total Rewards and other Centres of Excellence, HR Technology and Payroll, the HR Coordinator maintains high-quality employee data and documentation, supports onboarding and employee lifecycle transactions, and contributes to consistent, compliant and customer-centric HR service delivery.

KEY PERFORMANCE METRICS

• Timeliness and accuracy of HR inbox responses
• Completion of documentation within established expectations for service delivery
• Accuracy of employee data, reports and mass updates
• Quality of employee file management
• Internal client (HR) experience

KEY ACCOUNTABILITIES

• Manage the shared HR inbox, responding to routine inquiries and escalating complex or sensitive matters to the appropriate HR partner
• Prepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term, extension and other approved change letters.
• Support former employees with access to tax documents and HR system accounts, and acknowledge or appropriately route vendor and other external inquiries.
• Provide responsive administrative support to Retail and Home Office HR teams and complete other correspondence or ad hoc requests as assigned.
• Maintain organizational charts and support accurate people and reporting-line information.
• Prepare standard employee lifecycle documentation, including transfer, leave of absence, compensation change, promotion, demotion, interim assignment, fixed-term, extension and other approved change letters.
• Prepare Sales Floor Leader contracts, extensions and fixed-term agreements; escal…
• Ensure required approvals are obtained before releasing employee documentation and refer non-standard terms or exceptions to the responsible HR partner.
• Maintain and