OpenText OSM Support Technical Specialist
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Key Responsibilities
• Deliver technical support through multiple channels
• Identify and resolve intricate technical issues promptly
• Maintain active communication with customers regarding case status
• Partner with teams for efficient problem resolution
• Contribute to knowledge management initiatives
Requirements:
• At least 2 years of experience in technical support
• Proven troubleshooting and analytical skills
• Exposure to Linux/UNIX operating systems
• Knowledge of scripting languages is a plus
• Understanding of networking and enterprise database technologies Your technical expertise will enhance customer experiences at OpenText, fostering long-term success and satisfaction.
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