Platform Support Database Administrator III

• Serve as the primary point of contact for database-related incidents and service requests
• Research, respond to, and resolve database incidents while meeting service-level and customer satisfaction targets
• Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments across EC2 and RDS/Aurora platforms
• Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases
• Collaborate with application and infrastructure teams to reduce high-impact incident resolution times
• Assist with database setup, configuration, security hardening, monitoring, and backup/restore processes
• Own Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes
• Coordinate change control using Jira for safe, auditable deployments
• Create and maintain runbooks, knowledge base articles, and troubleshooting guides
• Partner with development and support teams to identify database bottlenecks and implement tuning or design recommendations
• Shadow senior team members and review existing runbooks during onboarding
• Take ownership of production and non-production environments
• Lead incident investigations, reduce recurring issues through automation or design improvements, and improve database performance, availability, and time-to-resolution
• Help shape database operations best practices and leverage AI and data in operations

Requirements

• Demonstrated ability to embrace AI and apply it to the current role and use data-driven insights to drive innovation, productivity, and continuous improvement
• Hands-on experience administering and supporting large-scale relational databases, including at least two of Oracle, Aurora PostgreSQL, and Microsoft SQL Server, in production environments
• Strong knowledge of AWS database services including RDS, Aurora, and EC2-hosted databases, with backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments
• Ability to troubleshoot complex SQL and database issues including locks, deadlocks, slow queries, memory and I/O contention, and perform effective performance tuning
• Experience with Salesforce and Jira for ticketing and change management
• Disciplined approach to documentation and approvals
• Strong communication and stakeholder management skills
• Ability to act as a trusted technical advisor to internal teams and customers when needed
• Collaborative, customer-centric mindset with experience contributing to knowledge sharing, cross-training, and team-based problem solving
• Comfort working in a hybrid, distributed environment and coordinating across time zones
• Preferred: Experience supporting databases in SaaS, cloud platform, or high-availability production environments, ideally enterprise software or FinTech/InsurTech
• Preferred: Familiarity with Python, Shell, PowerShell, or similar automation and scripting
• Preferred: Exposure to security and compliance practices including encryption, access controls, and audit logging, aligned with frameworks such as NIST CSF
• Preferred: Understanding of CI/CD practices and database integration into release pipelines
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience

Core Competencies

Demonstrates expertise in managing and supporting large-scale relational databases, particularly Oracle, Aurora PostgreSQL, and Microsoft SQL Server, within AWS environments. Proficient in performance tuning, troubleshooting, and implementing best practices for database operations and security.

Highest-signal resume keywords

• Oracle Database Administration
• Aurora PostgreSQL Support
• Microsoft SQL Server Management
• AWS RDS and EC2 Services
• SQL Performance Tuning

ATS Optimization Keywords

Hard Skills

• Database Incident Resolution
• Performance Tuning
• Backup and Recovery Strategies
• SQL Troubleshooting
• Change Management with Jira
• Documentation and Runbook Creation
• Security Hardening
• Automation Scripting
• AI Application in Database Operations
• CI/CD Practices

Soft Skills

• Strong Communication Skills
• Stakeholder Management
• Collaborative Mindset
• Customer-Centric Approach
• Problem Solv